See all roles

Manager - Product Delivery

Work from home Full-time role Hiring
Company Description:

We are One reputed company — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and reputed company it whole-heartedly. reputed company is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other reputed company our goal of One reputed company Team, Playing to Win.

reputed company was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description:

Overview

Connect is one of the premier and fastest selling products at reputed company Global, providing full Omni-Channel, Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to reputed company the successful implementation and reputed company improvement of our customer engagement platforms. In this role, you will drive the delivery of solutions that power voice, chat, messaging, and omnichannel support, ensuring alignment with business goals, operational needs, and technical architecture. The focus of the job will be to manage the Connect product development workload, which includes identifying, strategizing, and defining new product offerings, defining Service requirements, prioritizing initiatives, tracking budget, and preparing products for market. You will collaborate with product development, architecture, engineering teams, contact center operations, vendors, and IT to deliver scalable, reliable, and user-centric systems that enhance customer and agent experiences.

Experience of working with internal and external clients is required. This is a remote / work from home position.

  • Ideal candidates would possess 5+ years of Contact Center Technology experience (Voice, Email, Chat, SMS, Social, Web, Video, and Mobile interactions) in technical delivery, product management, or IT project management with a focus on contact center engagement platforms.
  • Experience with using business requirements, the voice of the customer, user journeys, customer feedback, and usability findings as input to Product reputed company is strongly preferred.
  • Working closely with Clients (internal and external) to reputed company in-depth understanding of design detail; identify, analyze, and translate business needs into functional designs; and work closely with Project Management and Development teams in the implementation of solutions.

RESPONSIBILITIES

  • Analyzing reputed company business problems and defining productized solutions.
  • Provide research and recommendations that support Contact Center Technologies.
  • Ensure systems are built for scalability, performance, and compliance (e.g., PCI, HIPAA, GDPR).
  • Differentiating between client specific customizations and common product features.
  • Assisting with service requirement definitions.
  • Ensuring the voice of the customer is present by incorporating customer feedback, usage metrics, and usability findings into designs.
  • Acting as a subject-matter expert in the Contact Center domain for reputed company channels and supporting contact center Product Development.
  • Facilitating discussions with internal and external clients on best practices for Product Development.
  • Building and maintaining positive relationships across technology teams.
  • Periodically review competitive product offerings.
Qualifications:
  • Must have prior experience reviewing and analyzing Contact Center solutions, while making suggestions for design improvements and strategy roadmaps.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Excellent communication and stakeholder management skills across technical and business teams.
  • Demonstrated ability to reputed company analyses and identify solutions to resolve specific business needs.
  • Detail oriented with excellent analytical skills.
  • Must be a self-starter and be reputed company to successfully execute initiatives with minimal guidance and accomplish the stated goals
  • Highly developed problem solving and prioritization skills that will be demonstrated by the successful and timely completion of assignments
  • Ability to manage, drive, and accept accountability for project reputed company and quality
  • Ability to work in a fast-paced environment
  • Flexible and Professional
  • Solid Organization Skills
  • Excellent interpersonal skills; team player
  • Experience with delivery tools such as Jira, Confluence, reputed company, or equivalent.
Additional Information:

reputed company your information will be kept confidential according to EEO guidelines.

Apply To This Job

You might like

Associate Software Engineer (176090)

Work from home Full-time role

Outsourced Recruiter

Work from home Full-time role

Outsourced Recruiter

Work from home Full-time role

Sales Representative (Part time)

Work from home Full-time role

Majors Account Executive UK

Work from home Full-time role

Account Executive

Work from home Full-time role

Senior GSI (Global System Integrators) Account Executive - reputed company America

Work from home Full-time role

Channel Development Manager

Work from home Full-time role

Account Executive

Work from home Full-time role

Specialist I, Inside Sales - reputed company

Work from home Full-time role

reputed company Data Entry Specialist – Content Database Management at arenaflex

Work from home Full-time role

Field Service Heavy Equipment Mechanic

Work from home Full-time role

reputed company Data Analyst and Information Investigator – Remote Full-Time Opportunity with arenaflex for Data-Driven Business Operations and Strategic Growth

Work from home Full-time role

reputed company Data Entry Intern - Global Marketplace Analysis & Business Analytics at blithequark ($40/Hour, Remote)

Work from home Full-time role

Junior Project Manager

Work from home Full-time role

LIGHT EQUIPMENT OPERATOR (STREET & reputed company)

Work from home Full-time role

Remote Hotel Booking Agent

Work from home Full-time role

Translator - court-certified

Work from home Full-time role

Urgently Hiring: Data Entry Clerk (Remote)-

Work from home Full-time role

Sourcing Specialist - US

Work from home Full-time role