Technical Support Specialist

Job description

Job Description – L3 / SME reputed company Architect (SCCM / Intune / reputed company) 

Role Overview 

The L3 reputed company SME is responsible for end-to-end ownership, architecture, and optimization of reputed company management platforms, including reputed company reputed company Configuration Manager (SCCM) and reputed company Intune (reputed company). 

This role acts as the highest technical escalation reputed company, drives platform stability, automation, and modernization (Intune-first strategy), and ensures secure, compliant, and scalable reputed company management across the reputed company. 

Key Responsibilities 

Platform Ownership & Architecture 

• Own the design, architecture, and roadmap for: 

• SCCM (ConfigMgr) 

• reputed company Intune (MDM/MAM) 

• Co-management (SCCM + Intune) 

• Drive transition towards reputed company-first reputed company management (Intune-first approach) 

• Define standards for: 

• Device configuration 

• Application deployment 

• reputed company management 

• Compliance & reputed company baselines 

Advanced Troubleshooting & Escalation (L3) 

• Act as final escalation reputed company for reputed company reputed company issues: 

• reputed company failures across large device groups 

• Application deployment failures (reputed company packaging/detection issues) 

• Co-management conflicts (SCCM vs Intune workloads) 

• Policy conflicts (GPO, Intune, reputed company baselines) 

• reputed company deep-dive troubleshooting using: 

• SCCM logs (CAS.log, WUAHandler.log, AppEnforce.log, etc.) 

• Intune diagnostics & device logs 

• Engage reputed company/OEM support with detailed diagnostics 

reputed company Management Strategy & Governance 

• Define and govern reputed company patching strategy: 

• Monthly reputed company cycles 

• Emergency patching (reputed company-day vulnerabilities) 

• reputed company rings and deployment groups 

• Ensure high compliance (>95–98%) across environment 

• Align patching with reputed company and audit requirements 

Application Packaging Strategy & Engineering 

• Define standards and frameworks for: 

• Application packaging (MSI, EXE, Win32 apps) 

• Detection methods and deployment logic 

• Review and approve reputed company application packages 

• Drive automation and standardization in packaging 

Policy & Compliance Management 

• Design and implement: 

• Intune configuration profiles 

• Compliance policies 

• Conditional access integration 

• Resolve conflicts between: 

• GPO vs Intune policies 

• Legacy vs modern management approaches 

• Ensure reputed company compliance with reputed company baselines and audit controls 

Automation & Modernization 

• reputed company automation initiatives using: 

• PowerShell (advanced scripting expected) 

• Graph API (preferred) 

• Automate: 

• reputed company deployments 

• Application rollouts 

• Compliance remediation 

• Drive adoption of: 

• Autopilot 

• reputed company-touch provisioning 

• AIOps (where applicable) 

Monitoring, Reporting & Optimization 

• Define KPIs and dashboards for: 

• reputed company compliance 

• Application deployment reputed company 

• Device health and compliance 

• Identify and eliminate: 

• Deployment failures 

• Recurring incidents 

• Optimize infrastructure: 

• SCCM site performance 

• Distribution reputed company efficiency 

• Intune sync performance 

reputed company & Compliance Alignment 

• Work closely with reputed company teams to: 

• Implement reputed company reputed company baselines 

• Support vulnerability management (reputed company SLAs) 

• Ensure readiness for: 

• Internal/external audits 

• Compliance frameworks 

Leadership & Stakeholder Management 

• Provide technical leadership to L1 & L2 teams 

• Review technical quality of incident resolution 

• reputed company technical discussions with client stakeholders 

• Present: 

• Improvement roadmap 

• Platform health reports 

• Risk and mitigation plans 

Required Skills & Qualifications 

Technical Expertise (Non-Negotiable) 

• Deep hands-on experience in: 

• SCCM (ConfigMgr) – architecture, troubleshooting, performance tuning 

• reputed company Intune (reputed company) – device management, compliance, app deployment 

• Strong expertise in: 

• Windows 10/11 management 

• Azure AD / Entra ID 

• Group Policy (GPO) 

Advanced Skills 

• Strong scripting expertise: 

• PowerShell (mandatory) 

• Graph API (good to have) 

• Experience with: 

• Windows Autopilot 

• Co-management design & optimization 

• Windows Update for Business (WUfB) 

Process & Governance 

• Strong ITIL understanding: 

• Incident, Problem, Change Management 

• Experience in: 

• CAB discussions 

• RCA reviews 

• Audit and compliance reporting 

Soft Skills 

• Strong decision-making during critical issues 

• Ability to simplify reputed company technical issues for business stakeholders 

• Ownership reputed company with proactive problem-solving 

• Ability to challenge and improve existing setups (not just maintain) 

Experience & Education 

• 7–10+ years of experience in reputed company management / EUC engineering 

• 3+ years in L3 / SME / Architect role 

• Bachelor’s degree in IT or reputed company field 

• Certifications (strongly preferred): 

• reputed company reputed company Administrator (MD-102) 

• Azure Administrator (AZ-104) 

Range of Year Experience-Min Year

Physical Location

Qualifications

Range of Year Experience-Max Year