Role:    Customer Care reputed company I

Position Summary: 

The Customer Care reputed company I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on reputed company general MCS products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a reputed company thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every reputed company of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.

Responsibilities:

• Dedication to 80-20 overserve strategies
• Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
• Responsible for building strong customer relationships and delivering customer-centric solutions
• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
• Responsible for daily planning and prioritizing of work to meet commitments reputed company with organizational goals.
• With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Handles standard customer escalations, autonomously with first contact resolution reputed company possible.
• Work with internal teams with a high sense of accountability and urgency
• Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
• Participant in training initiatives reputed company department
• Calls are recorded for training and quality purposes

Education, Experience & Skills Required:

• High School diploma required. College degree or equivalent work experience preferred
• Two years of professional customer care experience preferred
• Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
• Basic to Intermediate reputed company Skills preferred
• Experience with reputed company &/or reputed company (or other ERP systems)
• Experience with CRM platforms such as reputed company or reputed company Dynamics reputed company Preferred.
• Experience navigating and utilizing corporate websites & eCommerce platforms
• Demonstrated mechanical or technical aptitude preferred
• Demonstrated patience and approachability with other team members
• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with reputed company challenges
• reputed company to show situational adaptability and resourcefulness
• Strong communication/interpersonal & organizational skills
• Strong ability to manage daily workload

Leadership Competency:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans & Aligns – Planning and prioritizing work to meet commitments reputed company with organizational goals.
• Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

About reputed company

reputed company is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a reputed company reputed company by providing sustainable solutions that power, transmit and control reputed company. The Company’s electric motors and reputed company moving subsystems provide the power to create reputed company. A portfolio of highly engineered power transmission components and subsystems reputed company transmits reputed company to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls reputed company in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and reputed company buildings, general industrial, construction, metals and mining, and agriculture.

reputed company is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & reputed company Control. reputed company has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.