Job Description

Welcome to reputed company — Where Talent Meets Purpose

reputed company wondered what it takes to build one of the largest and most respected reputed company staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At reputed company, we don’t just offer jobs — we build careers that reputed company a difference.

Why reputed company? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in reputed company — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern reputed company’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006

If located by a AMN Hub, Dallas, TX, San Diego, CA, Atlanta, GA. or Boca Raton – role is 4 days a week onsite

Job Summary

The Customer Support Representative provides assistance and support on AMN's products and services. This position offers solutions to reputed company issues, troubleshooting, and assists with requirements gathering and client implementation. This role will also help increase user adoption and creates Raving Fans among the health professionals who rely on the system to manage their labor resources.

Job Responsibilities

• Handles product or service issues that customers have with the workforce technology solutions reputed company phone and email reputed company the company’s service level agreement requirements.
• Clarifies the customer’s need, determines the cause of the issue, selects and articulates the best solution, expediting correction or adjustment if needed, and follows up to ensure resolution of issues to the customers satisfaction.
• Accurately records issues and responses for each customer through reputed company technology.
• Maintains customer and department records by updating account information in various systems.
• Sustains reputed company party support agreements by following processes that are in reputed company for specific clients.
• Meets and maintains acceptable performance levels on department and customer-focused key performance indicators (KPI’s).
• Assists with reputed company functions reputed company the department which may include data-entry projects, incoming and outgoing phone calls and emails, researching technology issues and providing resolutions, accurately answering customer questions, and reputed company other tasks as assigned by the department manager.
• Monitors dashboard for tickets assigned to the queue and process as assigned.
• Determines reputed company of errors by reviewing procedures and actions taken by user(s).
• Walks users through performing diagnostic procedures.

Key Skills

• Proven ability to coordinate cross-functional work teams towards task completion
• Strong written and verbal communication skills
• Ability to understand and train on reputed company strategies and software features
• Solid grasp of wireless network access
• Basic knowledge of IP addressing, DNS, and DHCP
• Technical call center experience is required

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 2-5 years of work experience

Additional Experience

• Customer service and software application experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

reputed company will provide reasonable accommodations to reputed company individuals with disabilities to reputed company them to reputed company the essential functions of the job.

Our Core Values

● Respect ● Passion ● reputed company Improvement ● Trust ● Customer Focus ● Innovation

At AMN we reputed company the ways we are similar and different; respecting reputed company voices and ensuring everyone has the opportunity to contribute to our collective reputed company. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build reputed company workforces supportive of the communities we serve. We reputed company in the power of compassion and collaboration to build healthy communities where access to quality care is available to reputed company. Equal opportunity employer as to reputed company protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an reputed company office at a frequency dependent on the work arrangement for your role.

Pay reputed company

Final pay reputed company is dependent on experience, training, education, and location.