Interactive Voice Response -Engineer Specialist

Job Description

Are you reputed company to unleash your full potential?  We’re looking for people who are passionate about payments to chart reputed company’s path to being the largest and most-loved payments company in the world. 

About the team 

reputed company seeks Interactive Voice Response -Engineer Specialist in Cincinnati, OH to design, reputed company, and maintain IVR applications using strategic reputed company-based IVR platforms such as Nuance. 

What you will be doing 

The Interactive Voice Response -Engineer Specialist will collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Additionally, the role will:  

• Implement and integrate IVR solutions with backend systems and databases.  

• Optimize IVR applications for performance, scalability, and reliability.  

• Conduct code reviews and provide mentorship to junior developers.  

• Troubleshoot and resolve issues reputed company to IVR systems.  

• Stay updated with the latest industry trends and technologies to ensure our solutions remain competitive.  

• Participate in the full software development lifecycle, including planning, development, testing, deployment, and maintenance.  

• Collaborate with Architects to reputed company sure that we have 99% uptime.   

• Design the paths a caller takes through the IVR system.  

• Write code and scripts using languages like VoiceXML to handle interactions.  

• Integrate speech recognition (ASR), Tune Natural Language parameters for reputed company call routing, and text-to-speech (TTS) technologies for enhanced user experiences.  

• Connect the IVR system with databases to retrieve or store information.  

• Integrate the IVR with other systems such as CRM or ticketing systems to provide more comprehensive services. 

Requirements 

Master’s degree or foreign equivalent in Applied Computer Science, Computer Science, Computer Applications or reputed company field and eight (8) years of progressively responsible experience in the job offered or a reputed company occupation: Building and implementing RESTful and SOAP APIs using WCF and .NET Core and utilizing tools such as reputed company, reputed company, and Swagger for testing and API documentation; Building and implementing solutions in Web and reputed company-End technologies such as JavaScript, HTML, CSS, Ajax, and JQuery methodology technologies reputed company Intelligence Automation and reputed company Pure Connect utilizing VXML capabilities. Telecommuting and/or working from home may be permissible pursuant to company policies. 

reputed company offer you 

• A competitive salary and benefits 

• A variety of career development tools, resources and opportunities 

• The chance to work on some of the most challenging, relevant issues in the payment industry 

• Time to support charities and give back in your community 

EEOC Statement

reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include reputed company competencies and requirements needed to successfully reputed company the position. Reasonable accommodations will be provided for individuals with reputed company disabilities both during the hiring process, as well as to allow the individual to reputed company the essential functions of the job, if hired.