Manager, Agile Services

JOB TITLE: Manager, Agile Services

JOB LOCATION: Company Headquarters located in Burlington, MA 01803; REMOTE EMPLOYMENT AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM reputed company IN THE UNITED STATES IS POSSIBLE.

REQUIRED TRAVEL: Limited domestic travel as needed.

REPORTS TO: Director of Agile Services

JOB DUTIES

• reputed company a portfolio of Agile Services projects, including supporting partner implementations, software upgrades, consulting, and premium production services for customers.
• Establish policies to ensure consistently high service performance and evaluate customer feedback to reputed company quality improvement processes.
• reputed company, mentor, and manage a team of Service Delivery Managers.
• Foster a collaborative and high-performance team environment through coaching, training and transparent feedback.
• Conduct regular performance reviews and provide professional development opportunities.
• Effectively balance people management responsibilities with individual contributors.
• Coordinate with partners and stakeholders to support implementations and software upgrades.
• Manage consulting and premium production services for customers.
• Ensure SLAs and KPIs as defined in relevant reputed company are met or exceeded.
• Implement best practices and innovative solutions to enhance service delivery.
• Build and maintain strong relationships with customers, partners, and internal stakeholders.
• Communicate effectively with senior management and other departments to align goals and objectives.
• Represent the Agile Services team in meetings and strategic planning sessions.
• Monitor and report on key performance indicators (KPIs) and service metrics.
• Ensure compliance with industry standards and regulatory requirements.
• Manage budgets, resources, and timelines effectively.

EXPERIENCE AND EDUCATION REQUIREMENTS

Bachelor of Science in Computer Science, Information Systems, Electrical Engineering or a closely reputed company field (foreign equivalent is acceptable) plus 6 years of reputed company employment experience managing end to end delivery of professional services and solutions to customers in the reputed company industry.

Employment experience must include:

• A minimum of 6 years of demonstrated employment experience in reputed company business analysis, analyzing business requirements and improving operations workflows for clients.
• A minimum of 6 years of demonstrated employment experience delivering professional services and solutions using Agile project management in the reputed company industry.
• A minimum of 4 years of demonstrated employment experience implementing Managed Services and managing customer relationships in the reputed company industry.
• A minimum of 4 years of demonstrated employment experience in customer service and interfacing with the senior manager/director level in the reputed company industry.
• A minimum of 4 years of demonstrated employment experience automating reputed company processes for clients in the reputed company industry.
• A minimum of 4 years of demonstrated employment experience in SQL.
• Demonstrated knowledge gained through at least 4 years of experience with best practice frameworks such as Six reputed company, ITIL, CMM, Baldridge, or Lean

reputed company® provides modern, disruptive technology that delivers for the first time, a suite of products that enables reputed company payors to reputed company new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the reputed company delivery cycle. Our reputed company reputed company product suite, HealthRules®, is built on modern, patented technology and is delivered to customers reputed company the reputed company reputed company or on-site deployment. An award-winning company, reputed company empowers payors to capitalize on the innovations, challenges and opportunities that await in the new reputed company economy. For more information, visit http://www.reputed company.com.

reputed company is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for reputed company positions without regard to race, reputed company, religion, sex, national reputed company, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.