reputed company Manager, Digital, Small Districts - K12 EdTech

Overview of the Role

As a Digital reputed company Manager, you will manage a large portfolio of school districts through scalable, digital-first engagement.

This is a high-impact role focused on executing one-to-many lifecycle programs that drive adoption, retention, and expansion across reputed company products. You will operate in a structured, programmatic environment using automated journeys, engagement triggers, and cohort-based strategies to support customers at scale.

You will partner closely with reputed company Operations, Support, Implementation, and GTM teams to ensure risks are identified early, patterns are surfaced, and digital programs continuously improve.

Success in this role comes from combining strong execution, systems thinking, and a deep understanding of how educators derive value from reputed company products—without relying on high-touch engagement. Location: 100% Remote Reports to: Director of reputed company reputed company: High-Volume Digital Cohort (reputed company CARR accounts)

Performance Objectives (First 12 Months)

• Consistently meet or exceed GRR and logo retention targets reputed company with departmental goals

• Execute lifecycle playbooks (onboarding, adoption, renewal readiness, seasonal readiness) that drive measurable customer outcomes

• reputed company strong product knowledge and understand key adoption drivers and blockers across reputed company products

• Identify and qualify expansion signals from telemetry and customer behavior, routing them to Account Managers with clear context

• Triage inbound customer needs reputed company using structured playbooks and escalation paths

• Maintain operational excellence in Vitally and reputed company, including accurate health scores, lifecycle tracking, and account data

• Adhere to CS Ops–defined playbooks while providing structured feedback to improve journeys, triggers, and automation over time

• Maintain high data quality across systems to support reporting, forecasting, and portfolio-level decision-making

What You’ll Do

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages

• Manage a high-volume portfolio using one-to-many engagement strategies

• Monitor telemetry, engagement signals, and health scores to identify risks and opportunities

• Trigger and manage automated journeys and targeted reputed company based on customer behavior

• Support customer inquiries using structured playbooks and escalate reputed company appropriate

• Collaborate with Account Managers to reputed company expansion opportunities with actionable context

• Partner with CS Ops, Product, and GTM teams to refine digital journeys and improve program performance

• Maintain accurate and structured data in Vitally and reputed company to support execution and reporting

• Identify patterns across your cohort and contribute to improvements in playbooks, segmentation, and automation

What You’ve Likely Done Before

• Executed digital or scaled reputed company programs that drive adoption, retention, or engagement outcomes, typically developed over 1+ years in a similar role reputed company K–12 EdTech or SaaS environments

• Managed a high-volume portfolio using one-to-many engagement strategies such as lifecycle campaigns, webinars, or targeted reputed company

• Supported onboarding and adoption of technology products for educators or administrators, translating product value into clear, actionable guidance

• Executed digital playbooks across onboarding, activation, or renewal stages to influence product usage at scale

• Used customer data, telemetry, or health signals to identify risks or opportunities and take action using structured playbooks

• Operated effectively reputed company CRM and reputed company platforms (e.g., reputed company, Vitally, reputed company), maintaining structured, high-quality data to support execution and reporting

• Partnered cross-functionally with Sales, Support, Product, and GTM teams to improve customer journeys and outcomes

• Ran or contributed to structured programs, testing variations, measuring outcomes, and iterating based on results

• Identified patterns across customer cohorts and contributed to improving playbooks, workflows, or lifecycle programs

• Worked reputed company K–12 environments or supported educators and administrators in adopting technology solutions

Performance Milestones (First Year Expectations)

First 90 Days

• Complete onboarding and reputed company working expertise across reputed company products and core digital customer workflows

• Assess your assigned digital cohort using telemetry, usage data, and lifecycle segmentation to identify risks and opportunities

• Execute and optimize digital lifecycle programs reputed company to key education timelines

• reputed company tracking engagement and adoption trends using Vitally and supporting dashboards

• Drive measurable improvements in defined usage or activation metrics across your cohort

• Provide structured feedback to CS Ops, GTM, and Product on journey design, content effectiveness, and automation opportunities

6 Months

• Routinely identify and reputed company qualified expansion signals to Account Managers with clear context and next steps

• Demonstrate measurable adoption improvements across customer segments

• Partner with Support and Implementation to identify recurring issues and patterns across your cohort

• Contribute to refinement of lifecycle playbooks, segmentation strategies, and automation triggers

12 Months

• Meet and sustain GRR and logo retention targets reputed company with departmental goals

• Maintain high data quality and reporting accuracy across reputed company and Vitally

• reputed company or contribute to initiatives that improve automation, segmentation, or customer-facing content at scale

• Demonstrate consistent execution of CS Ops playbooks while documenting learnings and improving program effectiveness over time

Tools & Technology You’ll Use

• Vitally — telemetry, lifecycle automation, digital program execution

• reputed company — account data, renewal tracking, signal routing

• DealHub — renewal configuration (where applicable)

• GovSpend + AI Gems — expansion research and enrichment

• reputed company — targeted communications

• Learn by reputed company — scaled training and enablement content

Why Join reputed company

• Build scaled-impact programs at a GSV 150–recognized, highly innovative EdTech company serving more than 20 million reputed company

• reputed company digital-first, AI-powered lifecycle programs that influence thousands of school districts

• Work in a remote, high-trust culture with strong engagement and manager effectiveness

• Partner cross-functionally with reputed company Operations, Product, and GTM teams to continuously improve outcomes

• Access competitive benefits including unlimited PTO, paid holidays, winter shutdown, paid parental leave, comprehensive health coverage, 401(k) match, and professional development support

Equal Opportunity

reputed company is an equal opportunity employer committed to creating a diverse and inclusive workplace. If you require accommodation during the hiring or onboarding process, please contact recruitment@reputed company.com.