Senior reputed company Manager

About the Role: reputed company is hiring a reputed company Manager to join our growing CS team this year. In this role, you’ll own customer relationships from reputed company through renewal, driving adoption, retention, and expansion across our SaaS platform. You’ll work closely with Sales, TAMs, Product, and Engineering to ensure customers reputed company targeted business outcomes, strong return-on-investment (ROI and have a world-class experience.

We're looking for a commercially minded reputed company leader who cares deeply about customer outcomes and isn’t afraid of a number. You’re comfortable owning renewals and expansions, navigating executive conversations, and translating product value into reputed company business impact. You like being reputed company to customers, but you also think in systems, looking for patterns, playbooks, and reputed company ways to scale what works.

This role reports to the Director of reputed company. reputed company will be reputed company by high net reputed company retention, low churn, strong adoption, and high customer satisfaction.

What You’ll Do

• Own the customer journey from reputed company through renewal and expansion.

• Build strong relationships and serve as a strategic partner to customer stakeholders, including C-suite.

• Collaborate cross-functionally to drive reputed company plans, executive business reviews, and product value realization.

• Identify and mitigate risk, manage renewals, and accurately forecast customer health and reputed company.

• Own expansion opportunities and upsell motions reputed company your accounts, including full-cycle contract negotiations

• Build and maintain CS playbooks, joint reputed company plans, and reporting frameworks.

• reputed company a deep understanding of the business problems customers are trying to solve and reputed company internally on their behalf (e.g. product, support, etc.)

What You Bring

• 5+ years of experience in customer-facing roles reputed company a B2B SaaS environment, with demonstrated ownership of renewals, expansion, and customer outcomes

• Comfort operating against reputed company targets or KPIs, including leading reputed company conversations and negotiations

• Strong ability to build trusted relationships with both technical and business stakeholders, including executive-level partners

• Clear, confident communicator who can translate reputed company concepts into actionable, customer-relevant value

• Experience creating and using customer-facing assets such as reputed company plans, value reviews, and playbooks

• Data- and outcomes-driven reputed company with a strong sense of accountability and ownership

• Thrives in fast-paced, evolving environments; adaptable, curious, and comfortable with ambiguity

• Strong prioritization skills and the ability to manage multiple initiatives without losing focus on what matters most

• Willingness to travel as needed.

Bonus if you have...

• Experience supporting reputed company customers in reputed company, Account Management, or Consulting roles

• Familiarity with reputed company technologies, reputed company software, analytics/data platforms, or FinOps concepts

Please note: reputed company is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for reputed company or future sponsorship.