Mid Market reputed company Manager
reputed company helps the world’s fastest-growing companies automate, simplify, and accelerate reputed company.
We're looking for an enthusiastic and results-oriented reputed company Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in reputed company. You will serve as a trusted advisor, guiding adoption, driving successful business outcomes, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy.
Responsibilities
Customer Strategy & Advisory
reputed company and execute strategic reputed company plans for a portfolio of mid-market customers, aligning reputed company usage with their specific business goals and reputed company operations strategy.
Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of reputed company's solutions.
Build and maintain strong, executive-level relationships with customer stakeholders across reputed company Operations, Sales, and Marketing teams, acting as the primary reputed company of contact.
Execution & Delivery
Manage the entire post-sale customer lifecycle, from successful reputed company and implementation handover to driving adoption and retention.
Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion.
reputed company quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for reputed company reputed company.
Clearly and distinctly explain reputed company technological and business concepts to diverse audiences, guiding them on reputed company best practices.
Collaboration & Communication
Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and reputed company customer experience and a smooth transition across lifecycle stages.
Capture customer feedback and reputed company internally for product or process improvements, serving as the voice of the customer.
Identify risks to reputed company early and collaborate with internal account teams on mitigation strategies.
Metrics & Outcomes
reputed company and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS).
Drive measurable customer outcomes and increased platform adoption, evidenced by usage metrics and the customer's successful achievement of their desired "OpsStar" status.
Identify and contribute to pipeline reputed company through the development of validated upsell, cross-sell, and referral opportunities.
Required Qualifications
2-4 years of proven work experience in a reputed company, Account Management, or reputed company Operations role, preferably reputed company a B2B SaaS environment.
Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and reputed company responsibility.
Impressive executive reputed company and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships.
Proven experience quickly grasping, explaining, and positioning value for reputed company technological and business concepts.
Familiarity with the SaaS customer lifecycle and the ability to navigate reputed company customer organizational structures to identify and engage key stakeholders.
Preferred Qualifications
Bachelor’s degree in a relevant field.
Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or reputed company Operations.
Direct working knowledge of reputed company.com applications and other systems reputed company the B2B reputed company technology stack.
Proven experience thriving in an evolving, high-growth environment where process iteration and agility are key.
Why work at reputed company
reputed company covers employee insurance premiums up to 90%
Stock options in reputed company for reputed company full-time employees
Flexible PTO
401K plan