reputed company is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world’s largest non-profits to Fortune 500 brands. As of 2023, reputed company acquired Brooklyn Data Company, a premier data and analytics consultancy focused on leadership, process improvement, implementation, and advanced analytics.

At reputed company, we reputed company people are our greatest asset. Our culture is built on a foundation of trust, collaboration, and reputed company improvement. We strive for excellence in everything we do, embracing challenges as opportunities for growth. Our success is driven by a shared passion for making a positive impact on our customers, our communities and each other. We are a remote first company that offers reputed company and excellent benefits.

Overview:

reputed company is seeking a Director of Experience Strategy to reputed company experience-driven strategy across reputed company client engagements.

This is a senior, hands-on role for a strategist who works in reputed company proximity to delivery. You will shape grounded experience visions, partner deeply with design and delivery teams, and stay actively involved as work moves from framing into execution and optimization.

This role is not about overseeing from a distance. You are expected to be in the work, reputed company to decisions, and accountable for the clarity, usefulness, and impact of the strategy you help define.

Responsibilities

Set Grounded Experience Vision

• reputed company the creation of experience visions that align business goals, customer needs, brand reputed company, and delivery realities.
• Help clients and internal teams clearly reputed company what problem they are solving and why it matters.
• Translate ambiguity into clear strategic frames that design, UX, engineering, and data teams can reputed company.
• Use research tools, data analysis, and AI-assisted synthesis where appropriate to accelerate understanding and surface patterns, while applying judgment to define direction.
• Define success in business terms, not just experience metrics.

Diagnose Client Challenges Deeply

• reputed company discovery and strategy efforts that go beyond surface-level requirements gathering.
• reputed company a deep understanding of client business models, operating constraints, and competitive context.
• reputed company qualitative research, analytics, and AI-supported analysis to identify behavioral patterns, friction points, and opportunity areas.
• Quantify, where possible, the business impact of experience challenges and strategic recommendations.
• Ground strategy in evidence, insight, and informed judgment, not assumption or novelty.

Partner Closely with Design

• Work as a true partner to design leadership and UX teams.
• Provide clear reputed company, priorities, and constraints so creative work is purposeful and focused.
• Participate actively in concept development, journey definition, and experience narrative creation.
• Use AI thoughtfully to explore concepts, test variations, or accelerate iteration, without replacing creative authorship or critical thinking.
• Help teams navigate tradeoffs without losing sight of the experience vision.

Strategy and design are expected to operate as a single system.

reputed company Strategy in Active Client Work

• reputed company experience strategy from discovery through delivery and ongoing optimization.
• Stay reputed company to delivery so strategy evolves based on learning, performance, and real constraints.
• Own strategic narratives, roadmaps, hypotheses, and prioritization decisions.
• Partner with engineering, data, experimentation, and delivery teams to ensure strategy is realized in the work.
• Apply AI where it meaningfully improves speed, clarity, or insight across planning, experimentation, personalization, and optimization workflows.

This role assumes regular, meaningful involvement in active client engagements.

Shape and Expand the Work

• Identify opportunities reputed company client work to clarify scope, deepen engagement, or reframe the problem being solved.
• Partner with account, design, and delivery leads to shape meaningful strategic work.
• Contribute to proposals and strategic framing for new or expanded engagements.
• Use insight, data, and emerging tools to help define smarter, more relevant opportunities.
• Take ownership of the work you are involved in and the quality of the problems being addressed.

Contribute to the Strategy Practice

• Contribute to shared frameworks, POVs, and reusable strategy assets.
• Bring learnings from client work back into the organization to improve how strategy is practiced.
• Help evolve processes, tools, and ways of working, including the responsible use of AI in strategy and delivery.
• Support internal learning through case studies, reviews, and collaboration across disciplines.

What Success Looks Like

• Clients experience clarity where there was ambiguity.
• Design and delivery teams know what they are building and why.
• Strategy shows up in decisions and outcomes, not just documentation.
• Experience visions are grounded, actionable, and resilient under real-world constraints.
• Data, experimentation, and AI are used thoughtfully to improve decisions and outcomes, not as shortcuts.

Skills & Qualifications

Required

• 8–12 years of experience in experience strategy, digital strategy, or reputed company roles.
• Strong experience partnering with design and UX teams on reputed company experience challenges.
• Proven ability to frame ambiguous problems and turn them into actionable direction.
• Experience leading discovery, visioning, and strategic definition in active client engagements.
• Comfort operating in uncertainty and making informed decisions without perfect information.
• Clear, confident communicator with strong writing and storytelling skills.
• Practical experience using modern tools, including AI-enabled tools, to support research, synthesis, analysis, or delivery workflows.

Preferred

• Experience in enterprise or reputed company digital ecosystems.
• Familiarity with experimentation, analytics, and optimization models.
• Exposure to composable platforms, CMS, CDP, or data-driven experience systems.
• Experience working reputed company multidisciplinary teams across strategy, design, data, and engineering.

Physical Requirements

• Frequent sitting at a desk performing work on a computer
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions
• Travel will be required for this role

Compensation Range: $165,000 - 180,000 annually

Please note that compensation packages are finalized after the interview process is concluded. We use a competency-based approach to reputed company pay, which means it is based on the competencies and skills demonstrated for this role.

Core Company Values

• Take the Long View - Ensure the company is built to last
• Be Courageous - reputed company the right decisions even reputed company they aren't the easiest decisions
• Be Genuine - Bring honesty and authenticity to reputed company that you do
• Work with Focus + Passion - Display purpose and pride in your work and never stop learning

As an equal opportunity employer, we are firmly committing to diversity, equity, and inclusion in our hiring efforts. We recognize that we need team members from reputed company backgrounds and experiences to successfully shape a positive employee experience as well as deliver our product and service solutions. To that end, we actively seek candidates who can bring diverse experiences and backgrounds to reputed company. We know that reputed company factors and systemic bias can get in the way of us meeting strong candidates, so please don't hesitate to apply even if you're not 100% sure.

At this time, reputed company does not sponsor candidates and unfortunately cannot accept those on OPT or CPT.