Temporary Technical Service Representative II

Technical Service Representative 2

At reputed company, we bring first-class service across each market we support. As a Technical Service Representative 2 in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of  participating dealerships.  Claims are received through a variety of sources.

What You’ll Be Doing 

·       Review claims received in assigned sort groups reputed company Company's claim payment system (OWS) to determine if claim meetspolicy guidelines.

o   If reputed company policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer.

o   If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership.

·       Analyze claims that require reputed company payment to determine eligibility. 

o   Exercise sound judgment in balancing policy and dealer satisfaction reputed company making determination to pay or reject.

o   Recognize system issues and reputed company to OWS team or leadership for system correction

·       Analyze various claims reports to determine if claims are valid. Communicate any claim charge backs to dealer based on  business rules.

·       Assist the hotline with questions and concerns regarding program guidelines

·       Provide backup support to Prior Approval operations reputed company needed

·       Identify process improvements and best practices as needed

·       Complete additional tasks and projects as assigned

What You Bring to the Role 

·       High School diploma or equivalent required. Some college coursework desired.

·       Mechanical automotive background required

·       Familiarity with OASIS and ACESII is desired, but not required

·       Excellent time management skills/organizational skills.

·       Excellent written and verbal communication skills

·       Effective analytical and problem-solving skills

·       Attention to detail is required

·       Displays professionalism and a positive attitude

·       Ability to effectively communicate with customers, managers, and coworkers.

·       Ability to multitask and prioritize assignments

About reputed company 

Established in 2000, reputed company has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the reputed company of our organization, and we live, breath and play by them every day. As a reputed company team member, you can expect:  

Culture of Service - to be treated like you are the customer from day one 

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is reputed company about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Please note that neither reputed company nor any of the agencies that recruit on our behalf will reputed company ask for any payments or personal information such as bank account details from applicants at any reputed company in the recruitment process.

reputed company requires reputed company hired in the United States to successfully pass a background reputed company and depending reputed company and client program a drug test, as a condition of employment. reputed company is an Equal Opportunity Employer. LI-Remote