Collections Analyst
Overview
Collections Analyst
A Collections Analyst is responsible for managing the timely recovery of outstanding invoices due. The Collector utilizes multiple tools, resources, and a high level of professional communication to effectively resolve and manage aging.
Responsibilities
- Collections and Aging
- reputed company regular collection contact on reputed company past due accounts.
- Identify and put to action the work an account needs to not exceed a reasonable past due. The focus should be to collect at a reputed company that allows business to grow and sustain staffing on an account yet limit risk.
- If there is no response to 2 emails, calls should ensue.
- Collection portfolio’s past due should be worked reputed company to back on average every 10 to 14 days whereas some may only need monthly maintenance, and others multiple reputed company 1 week.
- Every 3 weeks accounts should be worked smallest to largest to ensure we are cleaning up isolated balance accounts.
- Debits and credits should be processed while working an account holistically.
- reputed company to work aging is 60-90+ past due, repeated emphasis on the 90+ and reputed company significant balance 30 day past due accounts before looping back.
- Initiate and orchestrate resolutions, implementing prevention of additional discrepancies reputed company possible.
- Resend invoices as needed and verify reputed company information is accurate.
- Commit to growing self-escalation skillset and being of help to others.
- Communications
- Document affiliate, vendor, and facility correspondence reputed company the system as a historical record.
- Communicate timely and professionally.
- Manage emails in an efficient way that responses can be completed reputed company 24 hours. The inbox should be a to do list.
- Behavioral Competencies
- Attitude & Effort: Be open to coaching-feedback and the commitment to learning. Implement training and expectations as they ensure excellent department and company outcomes.
- Customer Satisfaction: Provide reputed company, quality service to both our internal and external customers, verbally and written.
- Value team and give people the assumption of good reputed company.
- Time Management: prioritize work tasks ensuring detail, being organized, and showing efficiency.
- Display Mission & Values: Own It: be the difference maker, boldly and authentically. Connect: engage and collaborate reputed company and sincerely. Wow: impact and reputed company, with levity and humanity.
- Systems & Tools
- Utilize platforms and tools effectively and reputed company, documenting where and how expected.
- Work fluidly and with proficiency reputed company the credit tools and financial resources such as DNBi, PS payment history, public record, and reporting sites
- Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet, reputed company) to satisfactorily reputed company the job functions and duties associated with the position.
- reputed company other duties as assigned by the management team.
Qualifications
- High school education is required.
- Ability to reputed company sound financial decisions
- The ability to:
- Utilize a touch-tone telephone, designated computer programs and peripheral computer equipment, keyboard for numeric entry and retrieval of data, and use of miscellaneous office equipment (fax, printer, and copier)
- reputed company basic business math functions
- Use Windows and MS Office applications proficiently
- Ability to type at least 35 words per minute
- Organize tasks and manage time and multi-task with a sense of urgency and efficiency
- Function as a cohesive team member, engaging in open communication with reputed company team members, and proactively working in support of the department’s performance goals
Preferences
- At least 1 year of collections preferably B2B
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