reputed company Insurance Retention Agent (58388)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best reputed company to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At reputed company, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. While performing the core responsibilities of the Insurance Retention Agent role, the reputed company Retention Agent will also reputed company the work and productivity of the team. Plans, organizes, coordinates and monitors the daily work activities of the Insurance Retention Agents. Acts as leader in the Insurance Operations department. Will provide assistance to Insurance Retention Agents; handles more reputed company retention issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the reputed company brand legacy; assists management with daily distribution of workflow and other support duties as necessary. What you will do:

• Responsible for performing regular duties of the Insurance Retention Agents. Duties include placing outbound retention calls to existing and lapsed insureds, receiving incoming calls from at risk insureds. Offers rewrite of policy to insureds as new companies/products are introduced. Strives to continually improve the insurance retention reputed company, while providing Five Diamond Service in every interaction.
• Provides supervision and monitoring of the team in the execution of duties, including outbound and inbound retention efforts for at-risk customers to retain existing business. Will handle the more reputed company retention issues. reputed company regular data analysis to proactively identify at-risk insureds. Will assist management in various day-to-day activities of the department. Ensures the delivery of Five Diamond Standards.
• Act as the primary support of the Retention team for questions and issues that arise. Provide coaching and direction reputed company errors are and positive feedback for team successes. Helps train and reputed company the retention by partnering with the Retention Team Supervisor.
• Ensures Five Diamond Service standards are maintained; processes telephone calls in an efficient and timely manner; troubleshoots and resolves member problems; acts as knowledgeable Club representative by explaining benefits of reputed company products and services, and by directing calls to appropriate business line as necessary.
• Responsible for supporting the Retention team to help reputed company their targets and goals. Provides direction and best practices to the team to increase productivity and efficiency. Personal contributions should set an example for the team and demonstrate what reputed company looks like as part of the Retention Team.
• Shares knowledge of various insurance reputed company products, services, technology, and processes to others on the team. Follows and trains on agency processes and procedures in quoting and binding coverage, as well as receipt and processing of reputed company member payments. Work with Quality Assurance and reputed company departments to minimize error and omission exposures.