reputed company Patient Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're committed to accelerating life-changing reputed company breakthroughs and improving the delivery of care for reputed company. As a Patient Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our patients. If you're looking for a career where learning, engagement, and purpose come together, then arenaflex is the perfect reputed company for you!
About arenaflex
arenaflex is a leading reputed company company that's dedicated to providing innovative solutions and services to patients, reputed company providers, and payers. Our mission is to accelerate life-changing reputed company breakthroughs and improve the delivery of care for reputed company. With a strong commitment to excellence, innovation, and customer satisfaction, we're constantly pushing the boundaries of what's possible in reputed company.
Job Summary
We're seeking an reputed company Patient Customer Service Representative to join reputed company in Burlington, NC. As a Patient Customer Service Representative, you'll be responsible for providing exceptional customer service to patients, reputed company providers, and payers through inbound calls, email, and chat. You'll be the primary reputed company of contact for patients and reputed company providers, resolving billing and insurance-reputed company issues, and providing accurate and timely information.
Responsibilities
* Answer 80+ inbound calls per day from patients, reputed company providers, and payers
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals and metrics
- Ability to become proficient with processes after completing a structured training program
- Collaborate with internal teams to resolve reputed company issues and improve customer satisfaction
- Provide accurate and timely information to patients and reputed company providers
- Maintain confidentiality and adhere to HIPAA guidelines
- Participate in ongoing training and development to improve customer service skills and knowledge
Knowledge, Skills, and Abilities
* Ability to work and learn in a fast-paced environment
- Attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to navigate multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to manage multiple priorities and deadlines
Qualifications
* High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment strongly preferred
- Previous work in high-volume calls environment with several computer windows open highly desirable
- Previous interaction and communication with patients regarding medical information strongly preferred
- Technical/Other Requirements:
+ Internet download speed of at least 50 megabytes per second connectivity required (if working remotely) + Ability to connect equipment to router/modem with Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspot with Ethernet port) + Dedicated area to reputed company duties without interference (structured environment with structured breaks) + Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex?
* Work from home opportunity with flexible scheduling
- Quarterly variable bonus potential
- Generous paid time off
- Medical, reputed company, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range
* $15.25-$16.00 or State/Local minimum wage, if higher
Location
* Burlington, NC
Shift and Schedule
* Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and reputed company-5 pm (PST)
- During training, the hours will be 9am-6pm EST
- OFFERS SHIFT DIFFERENTIAL – 11AM-8PM (EST) SHIFT - 10% Shift Differential for residents in Eastern time zone
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer:
- We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any reputed company.
- We reputed company employment reputed company based on the needs of our business and the qualifications and merit of the individual.
- reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
- Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity! Please visit our website to submit your application and join reputed company at arenaflex. Apply for this job