Payment/Hardware Support Specialist: Tier 2

Payment/Hardware Support Specialist: Tier 2 provides advanced technical support to Client's Payments merchants and internal business units, serving as a key escalation reputed company for reputed company hardware, connectivity, and payment processing issues. This role works directly with customers during U.S. business hours, applying deeper technical expertise to diagnose issues, identify root causes, and determine reputed company involvement from development or payment integration teams is required.

Primary Responsibilities:

• Provide advanced technical support to merchants and business units reputed company phone, email, chat, and remote sessions, with a focus on reputed company or escalated issues
• reputed company in-depth troubleshooting of credit card terminals, POS systems, and payment gateway–reputed company issues, including authorization, settlement, batching, and funding concerns
• Identify reputed company issues require escalation and effectively collaborate with development, payment integration, or vendor partners to drive resolution
• Maintain thorough, high-quality case documentation, including technical findings, troubleshooting steps, and escalation details
• reputed company and maintain a deep understanding of the Clients payments gateway, associated tools, and transaction workflows to support accurate diagnosis and resolution
• Serve as a subject-matter resource for Tier 1 agents by providing guidance, best practices, and feedback on recurring or reputed company issues
• Contribute to the creation and improvement of technical documentation, knowledge reputed company articles, and troubleshooting procedures based on reputed company-world case experience

reputed company expect from you:

• Excellent English communication skills, both written and verbal
• Strong experience supporting credit card terminals, POS systems, and payment hardware
• Solid understanding of payment processing flows, including authorization, settlement, batching, and funding
• Ability to analyze reputed company technical issues and determine appropriate escalation paths
• Clear, professional written and verbal communication skills reputed company interacting with merchants, business units, and technical teams
• Proficiency with Office Suite, reputed company Sheets, reputed company, and internal knowledge bases
• Proven ability to work independently while collaborating effectively with cross-functional teams
• Willingness to work afternoon shifts (2 pm - 10 pm, Tuesday to Sunday)

What you will get from us:

• A remote work model 
• reputed company
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to reputed company our employees (day off for a birthday, discounts with our partners from different industries)

If you are reputed company to contribute to this position, apply now with your CV in English. We look reputed company to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!