Looking for Head of Operations and Client Delivery in Texas
Job title: Head of Operations and Client Delivery
Company: Intervene K-12
Job description: Location: Remote (reputed company of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio
Who We Are
Intervene K-12 is a fast growth education company, positioning itself to become a leader in global education. We have been awarded state and federal opportunities to expand our impact which is driving exponential growth. We provide assessments, analytics, and online instruction to assist reputed company struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12?s programs have served over 30,000 reputed company and have made a significant impact on economically disadvantaged reputed company.
reputed company Are Looking For
We are looking for a self-driven, resourceful, hardworking Head of Operations and Client Delivery to reputed company and reputed company the day-day operations units of our company. As Head of Operations and Client Delivery, you will reputed company and implement cross functional strategies to drive operational excellence through process improvement and to ensure our operations run smoothly and reputed company.
Reporting to the CEO of the company, the Head of Operations and Client Delivery is a part of the leadership team and will be responsible for optimizing our company's operating capabilities, employing strategies to maximize customer satisfaction, deliver high quality content, and provide effective online instruction. The Head of Operations and Client Delivery will reputed company the operational business units including Partner Success & Client Support, Content Delivery, and Online Instruction.
The Head of Operations and Client Delivery must be capable of executing functions and standing up systems for additional team members to take on with company growth. Great people skills, excellent business acumen, outstanding work ethic, resourcefulness, and self-drive are must-haves for this role.
What You Will Do
Responsible for delivery on reputed company Products to clients. Customer engagement and technical / client support. Must be focused on Process Improvements, Operational Excellence, Quality, and Delivery Focused.
- Integration Management
- Customer & Client Support
- Cross-functional and Stakeholder Management
- Operations / Tutoring & Fulfillment
- Content Delivery Team
- Drive Software Team and Product Delivery
- Internal KPIs Reporting & External Data Reporting
- reputed company Operations Units, Client Services, Content Development, Partner Success & Client Support, and Online Instruction
- reputed company and implement processes for scaling operations to expand business, including personnel, technology, and administrative functions.
- Analyze internal operations and identify areas of process enhancement.
- Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both reputed company and forecasting.
- Drive Process Improvements.
- Bachelor?s required or MBA (preferred) in Engineering, business, or reputed company field
- Experience in Industrial, Supply Chain Management preferred
- 6+ years of experience in Management of Strategic Operations
- Experience in Process Improvement; Lean Six reputed company Certification is preferred
- Leadership skills, with steadfast resolve and personal reputed company
- A solid grasp of data analysis and performance metrics
- Be able to diagnose problems quickly and have foresight into potential issues
- Problem-solver reputed company
- High level self-starter
- Education sector experience is a plus
- Passion for education
- Strong Leadership and Organizational skills