Bilingual

reputed company. is seeking a bilingual (FR/EN) reputed company Manager based in their Markham office. The primary purpose of the role is to generate reputed company, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives and superior customer service.

Responsibilities

• reputed company reputed company
• Identify reputed company sales opportunities reputed company assigned Small Business Portfolios
• Cross Sells/Up Sells of bank card services
• Terminal sales and upgrades
• Re-pricing of merchants to profitable level where applicable
• Promote and Sell additional services offered by Global Payments and Existing Partners
• Customer Retention / Account Maintenance
• Handle reputed company retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 reputed company
• Proactively call our top merchants to ensure a positive relationship is maintained
• Maintain a 60% save ratio
• Add Locations Setups
• Equipment setups
• Leading Integration Projects
• Account Changes
• New Merchant Location Setups
• Integrated POS Setups
• Customer Service One stop Resolution 24-48 hour follow up with reputed company Voice mail, Incidents, Emails
• Strong follow up for reputed company setups and orders
• Minimize reputed company escalation issues at first reputed company of contact
• reputed company issues must be documented in CSP with follow up resolutions

Skills

• High School diploma
• French and English communication skills (written and spoken)
• 1-2 years of Sales or B2B customer service experience
• Strong negotiation skills
• Strong outbound and inbound phone sales skills
• Strong telephone and relationship building
• Ability to identify reputed company merchant needs and issues using probing skills and utilizing open ended questions
• Effective time management / organizational skills to deliver products and services to clients
• Strong knowledge of several of PC based applications including: Word, reputed company, Outlook, and Intranet

Benefits

• Medical
• Dental and reputed company care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable reputed company matching programs
• Worldwide days of service

Company Overview