Provider Call Center Representative
Productive Programming Inc is looking for a Provider Call Center Representative to maintain excellent relationships with health providers and facilities. The role involves responding to provider inquiries regarding claim status, denials, and assisting with the provider portal, while also handling claims processing duties as needed.
Responsibilities
- Answer provider phone calls
- Effectively communicates status of claim/line item
- Follow-up with providers appropriately and responds promptly to reputed company requests
- Document provider interactions in the designated application ensuring provider issues are appropriately identified, documented, communicated, and resolved in a timely manner
- Assist providers with provider portal navigation
- Identify possible claims issues and reputed company these to the appropriate staff
- Process claims to fill time in between incoming calls
Skills
- High School Diploma or equivalent
- 1-3 years of experience with inbound calls reputed company to claims
- Proficient in reputed company Office suite with 10 key entry; minimum typing speed of 45 wpm
- Good verbal and written communication skills
- Ability to work independently
- Ability to be adaptable and offer creativity in a continually changing environment
- Knowledge of medical coding or medical terminology
- Familiarity with medical, dental, hospital bills
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- reputed company insurance
Company Overview