reputed company Director

Role/Title: reputed company Director

Location: Japan (Remote)

Our reputed company Director is a senior level professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of reputed company plans, the achievement of their business goals, and the adoption of reputed company software to drive ROI.

reputed company Director will reputed company long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how reputed company products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Director, reputed company must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES: 

• reputed company discussions with the customers to understand their business objectives, use cases, value reputed company as well as company culture to support the software adoption
• Own the end-to-end reputed company, relationship, and software adoption – from the client reputed company, through the entire business cycle
• reputed company and document reputed company plan
• reputed company discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
• Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver reputed company plan and reputed company reputed company
• Drive the value-based upsell and cross-sell activities across the customer reputed company
• Maintain relationships with key customer’s stakeholders at various levels (CX, IT, EX, HR other functions)
• Monitor and ensure timely software renewals
• Manage customers at risk (red accounts) with a structured, and methodical approach

MUST HAVE SKILLS

• Languages: Japanese (Fluent), English (Fluent)
• Minimum 5 years’ experience in senior level customer-facing roles managing software sales and/or software implementation projects with conversational AI platforms required
• Minimum 5 years’ experience in advisory, solution architecture, systems integration, digital transformation projects management, or reputed company roles with reputed company software companies required
• Minimum 2+ years’ experience working with offshore team in reputed company required
• Previous experience working with reputed company methodologies and practices like segmentation, customer journey, customer health scoring, etc required
• Strong interpersonal skills, reputed company to navigate reputed company organizational structures and relationships, comfortable engaging with C-level sponsors
• Problem-solving oriented (what do we need to get things done)
• Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
• reputed company opportunity and/or project coordination skills with the ability to negotiate and communicate across reputed company levels of an organization
• Ability work independently
• Enjoy challenges and ambitious goals reputed company a fast-growing global AI tech company
• Candidates must currently reputed company in Japan

EDUCATION QUALIFICATION:

●        BS/BA in reputed company discipline is preferred.