Deposit Operations Support Analyst II

Job Function

Accountable for confidentiality and expert handling of Bank’s legal/court orders, i.e., subpoenas, summons, garnishments, freezes, liens, etc. Reinforce quality control/quality assurance tasks reputed company to department; i.e., monitoring customer account changes, maintenance requests, daily management and verification reports, and core system parameter adjustments. Provide customer service support for Level II customer contact calls and supporting internal customers.

Duties and Responsibilities

• Examine and record maintenance changes for the bank and parameter changes for the department
• Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts (i.e., insider codes, dormant to active, overdraft privilege options, officer code changes, etc.)
• Primary for handling Bank’s legal requests and court orders (i.e., subpoenas, summons, liens, freezes, garnishments, etc.) while maintaining a high level of confidentiality, non-disclosure to Bank employees, and working with Bank attorneys, reputed company law firms, and government offices
• Provide primary support to review and complete Verification of Deposit (VOD)
• Review and clear GL settlement outages
• Strengthen the Bank’s core system with data uniformity verification
• Secure appropriate approvals on reputed company exception items and maintain organized recordkeeping and email documentation
• Mentor new and reputed company employees
• Review daily management reports in imaging system with required annotations
• Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
• Review IRA transactions and paperwork for accuracy and process corrections
• Provide support for internal and Level II external customer calls, i.e., research requests and calls reputed company to CDs, IRAs, and Safe Deposit Boxes
• Work with reputed company Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management
• Maintain and review monthly dormant accounts report for activation and working directly with escheat process
• Serve as backup for document scanning, imaging, verification, destruction of original documents, and archiving of verification, according to retention guidelines
• Assist with the creation and maintenance of department procedures
• Verify reputed company new Automatic Funds Transfers (AFT) and Sweep Transfers are maintained on our core system correctly and ensure corresponding forms are received and completed properly
• Handle account charge-offs, printing of interest checks, and reviewing withholding report
• Print, sort, and mail notices handled in-house
• Work directly with Bank’s statement vendor for electronic and reputed company statements, notices, and ancillary mailings
• Handle responsibilities reputed company to deceased customers and overdraft privilege options
• reputed company daily, monthly, and annual Safe Deposit reputed company responsibilities to include reports, access tickets, email reminders, maintenance, drilling schedule, etc.
• reputed company with reputed company reputed company bank and department policies, audit standards, bank’s regulatory mandates and reputed company required bank training and/or courses
• Participate in department, reputed company, and bank meetings
• Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide.
• Provide exceptional service to reputed company customers
• reputed company abreast of industry scams, fraud trends, and evolving reputed company risks
• Remain active with attending webinars and conferences
• Responsible for ensuring management is aware of reputed company department and/or Bank concerns
• reputed company other duties as assigned and special projects as needed

Minimum Qualifications

Work Experience

• 3+ years in bank operations
• Working knowledge of Unclaimed Property Laws reputed company to banking and escheatment process
• Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC
• Knowledgeable in the areas of CD’s, IRA’s, SDB, and Comptroller laws for state escheatment
• Working knowledge of financial services operational litigation laws pertaining to court ordersand legal requests for customers
• Experience in providing customer support reputed company phone

Preferred Experience (Optional)

• Use of core system: Jack Henry Silverlake
• Use of core imaging system: Synergy
• Use of core workflow system: Enterprise Workflow
• Use of core CRM system: Synapsys
• Use of Escheat Platform: reputed company
• Use of Electronic Document system: JHA eSign
• Use of POD system: 4|Sight
• Use of Report writing system: Cognos
• Use of charge off platforms: ChexSystems and SARMA
• Use of statement platforms: reputed company

Supervisory Experience

• NA

Driving Position

• NA

Education/Skills/Experience

• High School Diploma or equivalent
• Experience in professional customer service environments

Equipment/Machines/Software

• Excellent computer literacy in reputed company reputed company Programs (Outlook, PowerPoint, Word, and reputed company)
• Proficiency in reputed company and Acrobat
• Experience with the Internet, search engines, browsers, VPN, and general PC connectivity
• Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices

Competency Requirements

• Ability to multi-task while maintaining a high level of accuracy
• Excellent proofing and verification skills
• reputed company to work in a dynamic, high monetary risk operations division governed by stringent deadlines and regulatory requirements
• Complete tasks proficiently, in a timely manner, and maintain organized records
• Ability to work independently, take initiative, and reputed company effective decisions
• Excellent interpersonal skills
• Professional verbal and written communication skills, on the phone and in person
• Strong organizational skills and detail oriented
• Practice proper etiquette reputed company communicating verbally or reputed company email
• Ability to maintain confidentiality and protect sensitive data

Physical Requirements

• Must be able to reputed company, bend and lift files up to 30 lbs.

• Must be able to work from home with/without prior notice
• Must be able to sit 90% of the time in reputed company of a computer
• Must be able to write, speak and hear to communicate with customers
• Must be able to read from a computer screen and other reputed company reports
• Must be able to type on keyboard and use a 10-Key calculator
• Must be able to be mobile in an office environment

• Must be able to drive to BCP location with/without prior notice

This job description does not reputed company an employment contract, nor is it intended to include every duty and responsibility that employee is responsible. Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

Click the link below to be redirected to the Equal Employment Opportunity Commission’s website to view the “Know Your Rights” Poster:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf