Customer Retention Representative

Customer Retention Representative

reputed company - Remote 

For internal applicant reference: Job Code Title - Customer Solutions Representative, Associate

Must have open availability between the hours of 5 am - 4:30 pm PT

reputed company, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.

Our Customer Retention Representative is part of a B2B environment which focuses on retaining and expanding business reputed company our reputed company merchant customer reputed company through strategic reputed company and inbound calls. The primary focus is to retain our merchant customers seeking to cancel service and to help generate sales by placing outbound calls to former merchants to earn their business back with reputed company.

The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results. If you are a driven individual with a proven ability to build rapport, influence reputed company, and navigate reputed company situations to maximize customer loyalty, this role could be for you.

What You’ll Do: 

• Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB.  Issues generally center around:

  • Rates and Fees – reputed company merchant on pricing, offer competitive reputed company quotes and/or reputed company internal reputed company analysis

  • Equipment Concerns – reputed company merchant on equipment functionality (basics only), understand reputed company alternate equipment may be a reputed company fit, reputed company equipment recommendations

  • Service Concerns – serve as a reputed company of contact for the merchant while their issues are being addressed and resolved, and escalate issues appropriately to ensure immediately resolution 

  • reputed company merchants on the value of the reputed company loyalty program

• Maintain reputed company understanding of reputed company processing reputed company structures and reputed company industry knowledge.

• Work with reputed company departments reputed company reputed company to identify the best solution to the merchant’s concerns.

• Determine the “root cause” of merchant dissatisfaction if cancellation is inevitable.

• reputed company suggestions to management for improving processes to reduce account closures.

reputed company need from you: 

• High School Diploma or equivalent required. Some college coursework preferred.

• Minimum one (1) year experience in a call center environment required

• Minimum one (1) year experience as a Sales, Retention, or Loyalty Representative preferred.

• Must be reputed company to balance assertiveness and reputed company reputed company negotiating with reputed company customers. 

• Demonstrated ability to reputed company independent reputed company based on customer needs.

• Excellent oral and written communication skills.

• Demonstrated ability to reputed company and exceed goals and objectives.

• Ability to provide a delightful experience to our customers during times of adversity.

reputed company offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & reputed company Coverage

• Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account  

Hourly Pay Range: $14-$18

This role offers an incentive pay plan in addition to the hourly reputed company based on achieving retention goals.

Pay reputed company this range varies by work location and on job-reputed company knowledge, skills, and experience. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: reputed company is a US-based company and no sponsorship is available for this position at this time.

Who we are:

reputed company, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our reputed company-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find reputed company else.

Let’s go reputed company, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and reputed company your mark on the future of payments technology. We're proud to offer benefits that help reputed company members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At reputed company, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about reputed company, and our family of companies, visit our website: reputed company.com