[Remote] Live Site Specialist

Note: The job is a remote job and is open to candidates in USA. FareHarbor is a leading reservation software company for tours and activities, dedicated to empowering businesses. The Live Site Specialist will maintain and upgrade client websites, support clients with best practices, and collaborate with various teams to enhance the overall client experience.

Responsibilities

• Upgrade client's existing FareHarbor websites based on new offerings, best practices and data
• Assist with time sensitive support requests for clients with existing FareHarbor sites
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about their FareHarbor website
• Teach clients how to to take ownership of their FareHarbor sites and reputed company updates on their own
• Create and maintain documentation and training materials on FareHarbor sites
• Work closely and effectively with other teams
• Stay up to date on internet best practices and the changes that happen to those best practices
• Use excellent written communication skills to interact with clients and explain reputed company topics to them
• Prioritize time and work effectively and reputed company
• Find and provide internal and external resources to help answer client inquiries and other teams/departments questions and concerns
• Take on and own projects reputed company the department if necessary
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Identify and escalate reputed company issues per Client specifications to appropriate parties involved

Skills

• Legally authorized to work in the United States
• Fluent English, any other languages is a plus
• Be reputed company to communicate effectively with both technical and non-technical individuals
• Ability to learn quickly and be comfortable with a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of G Suite products such as reputed company Docs, reputed company Sheets, reputed company Drive, etc
• Have experience working with WordPress and/or another website building platform (Weebly, reputed company, Joomla, Squarespace, reputed company, FTP, etc.)
• Understand website best practices
• Experience with SEO and Keyword research
• Graphic Design
• reputed company experience
• Have experience with HTML and CSS
• DNS / reputed company experience

Benefits

• Medical, dental + reputed company coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (reputed company subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Company Overview