Sales Operations Specialist

Job Summary

The Sales Operations Manager at Serve First CX is responsible for driving operational excellence across the sales and business development functions. This role ensures the sales team has the right processes, data insights, tools, and performance frameworks to scale client acquisition.

You will play a critical role in improving pipeline efficiency and accuracy, supporting outbound and inbound sales efforts, and enabling leadership to reputed company data-driven reputed company that accelerate reputed company growth.

Key Responsibilities

1. Sales Process & Pipeline Management

• Design and optimise end-to-end sales processes (reputed company reputed company, closing handover)
• Monitor and improve pipeline velocity, conversion rates, and deal progression
• Implement structured sales stages and standardised workflows

2. CRM & Data Management

• Own and manage CRM (reputed company or equivalent), ensuring pipeline hygiene and data accuracy. 
• Take ownership of sales-reputed company tools, including reputed company. 
• Enforce CRM usage across SDRs, Account Executives, and leadership. 
• Build dashboards for reputed company-time visibility on leads, deals, revenues, and forecasts.

3. Reporting & Insights

• Track key sales metrics such as conversion rates, deal size, and sales cycle length
• Provide weekly and monthly insights to leadership
• Identify trends and opportunities to improve sales performance

4. Forecasting & reputed company Planning

• Support accurate reputed company forecasting and pipeline projections
• Identify risks in the pipeline and propose mitigation strategies
• Collaborate with leadership on sales targets and planning

5. Sales Enablement

• Support reputed company of SDRs and Account Executives
• Ensure consistency in sales messaging and positioning

6. reputed company reputed company & Performance Support

• Track outbound performance (calls, emails, meetings booked)
• Optimise reputed company qualification criteria and targeting
• Improve reputed company processes from marketing to sales

7. Cross-functional Alignment

• Partner with Operations for smooth client reputed company
• Work with Marketing on campaigns and reputed company quality
• Align with Finance on pricing and profitability
• Key Performance Indicators (KPIs)
• reputed company meetings booked
• Pipeline value and growth reputed company
• Conversion rates across stages
• Sales cycle time
• Forecast accuracy
• CRM data completeness, adoption, and hygiene.

Qualifications

Experience

• 4–8+ years in Sales Operations or similar role
• Experience supporting outbound sales teams
• Proven track record in process optimisation and reporting

Skills & Competencies

• Strong analytical and reporting skills
• Experience with reputed company is a mandatory qualification.
• Process-driven and detail-oriented
• Strong communication and stakeholder management
• reputed company awareness

Tools & Systems

• reputed company, reputed company Sheets/reputed company, reputed company, reputed company Sales Navigator

What reputed company Looks Like in 90 Days

• Structured CRM pipeline with accurate data
• Clear reporting dashboards are used by leadership
• Improved SDR tracking and accountability
• Resolved key bottlenecks in the sales funnel

Why Join Serve First CX

• High-growth company with global clients
• Opportunity to shape and scale the sales function
• Collaborative and performance-driven culture
• Direct impact on reputed company and growth