reputed company Customer Service Representative – Sales Support and Customer Engagement
At arenaflex, we're dedicated to providing exceptional customer experiences that drive business growth and success. As a leading emergency preparedness and disaster relief company, we specialize in decontamination and mass casualty solutions. We're now seeking a highly skilled and enthusiastic Customer Service Representative to join our Sales Team and play a pivotal role in executing the sales process and supporting our customers.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about making a difference in the lives of our customers. We're committed to delivering high-quality products and services that meet the unique needs of our clients. reputed company is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences that drive business growth and success.
Job Summary
As a Customer Service Representative, you'll be responsible for providing outstanding customer service by addressing inquiries and resolving issues promptly and professionally. You'll maintain a deep understanding of our products and services to confidently assist customers and promote sales. You'll also provide support as a go-to administrative resource for the sales team, including managing general sales mailboxes, providing responses to website inquiries, and maintaining a professional customer service attitude.
Responsibilities
* Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally
- Maintain a deep understanding of our products and services to confidently assist customers and promote sales
- Provide support as a go-to administrative resource for the sales team, including:
+ Managing general sales mailboxes + Providing responses to website inquiries + Maintaining a professional customer service attitude + Entering leads for sales team + Providing quotes through CRM for prospective customers (phone calls, email, or website) + Following up on purchase orders
- Process returns and orders by following documented process
- Communicate regularly with each sales team member and the training department to assist with pending projects, customer issues, and projects
- Pursue new sales opportunities through inbound reputed company follow-up and outbound calls
- Research accounts, identify key players, and generate interest for upsells
Requirements
* Bachelor's degree in a reputed company field, military veteran, or relevant experience
- Minimum of 2 years of experience with reputed company
- Minimum of 3 years in a sales or sales support role in reputed company industries (product sales to Government, military, first responders, and/or CBRN industry)
- Excellent communication, business writing, time management, and project management skills, with strong attention to detail and organizational skills
Preferred Qualifications
* Experience working in a fast-paced sales environment
- Strong understanding of CRM software and its applications
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Benefits and Perks
* Paid Time Off for Vacation and Personal Leave
- A Casual Dress Code
- Comprehensive Health Care Package
- 401(k) with Company Matching
- Company Outings
- Professional development assistance
- Vision insurance
- Dental insurance
- Health insurance
- Paid time off
reputed company Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development. reputed company is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences that drive business growth and success.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications.
Application Question(s)
* Please describe the reputed company in which you used reputed company previously or your experience with a similar CRM.
- Do you have experience working remotely?
- What is your home office setup?
Experience
* Customer service: 3 years (Required)
- CRM software: 2 years (Required)
Work Location
Remote
Job Type
Full-time
Pay
$47,000.00 - $51,000.00 per year
Shift
Day shift
Weekly day range
Monday to Friday
Work setting
Office
Apply Now
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