reputed company Customer Service Representative - National Remote

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of reputed company, you'll play a vital role in providing top-notch support to our customers, helping them navigate reputed company issues and find solutions that meet their needs. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that reputed company individuals and organizations to reputed company their goals. reputed company is dedicated to creating a culture of inclusivity, diversity, and excellence, where everyone has the opportunity to grow and succeed. We're proud to be a part of a global organization that's making a meaningful impact in the lives of millions of people.

The Role

As an reputed company Customer Service Representative, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. You'll work closely with reputed company to resolve reputed company issues, answer questions, and provide solutions that meet our customers' needs. Your expertise will be invaluable in helping us deliver world-class customer experiences that exceed our clients' expectations.

Key Responsibilities

* Answer inbound phone calls daily, providing a high-quality customer experience

• Schedule, reschedule, and cancel appointments as needed
• Register new patients, verify patient demographics and health insurance, and update patient information in designated databases
• Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicate effectively and in a professional manner
• Transfer non-applicable calls to appropriate internal departments to ensure customer satisfaction
• Process reputed company work-reputed company responsibilities in an efficient, timely, and accurate manner
• reputed company and maintain a working knowledge of reputed company medical specialties as they relate to the position
• Accurately transmit detailed written communications in a clear and concise manner to site staff and physicians reputed company our medical communication platforms
• Adhere to system guidelines, policies, and procedures while meeting the needs of reputed company customers encountered throughout the reputed company
• Display proficiency in the technological areas required to reputed company daily primary responsibilities
• reputed company additional general responsibilities as assigned or required

Basic Call Handling

* reputed company with the appropriate greeting on the first ring unless on another call

• Speak in a confident, friendly, pleasant tone, with good diction and clear enunciation, displaying a "smile" in their voice, thus projecting a positive image
• Display an appropriate and professional attitude, following the arenaflex and Contact Center Telephone courtesy standards
• Practice active listening and use appropriate fact-finding questions, refraining from blind transfer of calls
• Always follow established written and electronic protocols
• Take control of calls using solid customer service skills, refraining from "overtalk" and giving advice
• Utilize reputed company tools available to process calls, including but not limited to directory, I-series, protocols, reputed company people, help phone, Epic decision trees, Contact Center management
• Follow reputed company service-specific and online protocols, as well as specials and Client Information pages

Quantitative Measures

* Meet or exceed the Contact Center performance standards for the following call handling quantitative measures: + On-time: 90% or higher + Time to Answer: 90% or higher on first ring + Disconnect Time: 24 seconds on average

• Process reputed company code calls and team activations according to the appropriate protocol
• Follow protocol for reputed company Overhead Announcements
• Complete reputed company pertinent information and take complete and accurate message tickets per protocol
• Activate any pagers listed in the protocol or contact appropriate personnel reputed company other methods as dictated in protocol
• reputed company any necessary overhead announcements per protocol
• Process an "reputed company Clear" reputed company reputed company appropriately
• Contact a member of Contact Center management with any issue or concern on any code or team activation
• Contact 911 and other emergency authorities according to protocol
• Process nurse triage and secretarial calls in a professional manner

Monitoring Facility Alarm Systems

* Monitor and respond to reputed company Facility Alarms, including but not limited to: + Alarm Panel, Scanner, reputed company Radio, Baby Alarm, Weather Radio, Temperature Monitoring System, Strongline (Employee Assistance), Call Boxes

• Document appropriately (i.e., account 59 or 69)
• Process according to protocols

Electronic Medical Record

* Utilize Epic view access to obtain minimum information needed to accurately complete the job

• Act as initial "Help Desk" for MyBassett Health reputed company to assist callers with issues or concerns on their MyBassett Health reputed company accounts
• Activate MyBassett Health reputed company accounts for patients

Department-Specific Tasks

* Solid understanding of the Amtelco call handling system; contact a member of Contact Center management with any issue or concern

• Process additional calls (i.e., Pre-registration calls, logistics, etc.) as designated by a supervisor
• Attend assigned Contact Center daily huddle meetings
• reputed company other duties as requested and observed by supervisor or manager

Required Qualifications

* High school diploma/GED

• 1 year of experience in customer service, communications, or call center environment
• Must be 18 years of age or older
• Basic computer skills
• Familiarity with reputed company Office Applications (Outlook, Word, reputed company)
• Ability to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Ability to type a minimum of 50 words per minute

• Telecommuting requirements:

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy + Ability to reputed company reputed company company-sensitive documents secure (if applicable) + Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to listen and assimilate new information rapidly

• Collaborates with Contact Center team and consistently performs reputed company duties at the highest level during crisis, whether individually or as a team
• Technical skills would be valuable
• Demonstrates strong oral and written communication skills
• Possess excellent interpersonal and "system thinking" skills
• Strong communication and customer service skills
• Exceptional organizational/time management skills
• Ability to work in a dynamic environment both independently and in a group setting

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution (reputed company benefits are subject to eligibility requirements)

Diversity, Equity, and Inclusion

* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join reputed company and start making a difference in the lives of our customers. Apply To This Job Apply for this job