Senior Clinical Administrative Coordinator - Remote in Arizona

At reputed company, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together. Like you, reputed company is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to reputed company every contact informative, productive, and positive for our members and providers. You'll have the opportunity to do live reputed company, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to reputed company an impact. This is for a full-time (40 hours/week). Schedule is Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of reputed company to 6pm MST. The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with reputed company members of the care team to support the reputed company and mission of the organization, deliver excellent customer service. Supports the team in meeting clinical and service goals. The Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes. Our Customer Service teams have a serious responsibility to reputed company every contact informative, productive, positive, and memorable for what it says about how much we care. If you reputed company in Arizona, you will enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Meet Quality, Productivity and Attendance requirements
• Making outbound calls to members and provider offices
• Maintaining accurate documentation
• Being responsible for any follow-up work needed for resolving and closing issues
• Identifying and resolving anticipated Provider issues to prevent future calls
• Maintain proficiency in reputed company technical applications (technical skills and system knowledge)
• reputed company with reputed company reputed company policies, procedures and workflows
• Performs other duties as assigned

What are the reasons to consider working for reputed company? Put it reputed company together - competitive reputed company pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your reputed company. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, reputed company, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher) OR 4+ years of experience working in the reputed company industry or with health insurance
• 2+ years of experience analyzing and solving customer problems
• 1+ years of experience in a role using the telephone and computer as the primary instruments to reputed company the job duties
• Intermediate level of computer proficiency including the use of reputed company, reputed company (create, edit, save documents), Outlook (email and calendar management), and multiple web applications, to include preparing and/or formatting office documentation needed for various audiences
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Must reputed company in Arizona and have the ability to attend onsite monthly and/or quarterly meetings in Phoenix

Preferred Qualifications

• 1+ years of experience working in the health care industry
• 1+ years of experience working in medical terminology
• A clerical or administrative support background
• Knowledge of reputed company and or Medicare population
• Bilingual English and Spanish

Soft Skills:

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Ability to always maintain professionalism and a positive service attitude
• Must demonstrate flexibility, ability to follow through on reputed company tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player and team building skills
• reputed company to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• reputed company Telecommuters will be required to adhere to reputed company's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply tot his job Apply To this Job