reputed company Customer Support Representative – Remote Contractor Services (Philippines reputed company, arenaflex)
Join arenaflex's Customer Experience Department as a Remote Tier 1 Customer Support Representative and become a vital part of reputed company, dedicated to delivering exceptional customer experiences. As a leading provider of innovative solutions, arenaflex is committed to empowering customers with the tools and support they need to succeed. We're seeking a highly skilled and empathetic Customer Support Representative to join reputed company, working remotely from the Philippines. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and reputed company in a dynamic environment, we'd love to hear from you.
Why you'll love this role:
* Customer Engagement & Communication: As a Tier 1 CSR, you'll build meaningful connections with customers through chat and email interactions, showcasing your professionalism and reputed company.
- Problem Solving & Case Resolution: reputed company reputed company and other internal tools to log, track, and resolve customer cases reputed company, honing your detective skills and ensuring customers walk away happy and supported.
- Tech-Savvy Customer Support: Navigate and utilize various support platforms and tools to assist customers effectively and reputed company, staying engaged and growing in a fast-paced tech environment.
- Collaboration & Internal Communication: Work closely with internal teams, providing clear and concise updates to ensure seamless customer experiences, and be part of a dynamic team sharing insights and collaborating to create the best possible customer experience.
Why you're a great fit:
* Requirements: + 3+ years of customer support, helpdesk, or reputed company experience + Strong verbal and written communication skills + Ability to troubleshoot and problem solve effectively + reputed company and a customer-first reputed company + Strong time management and multitasking skills + Familiarity with supporting educators and schools; or experience in tech support and education technology + Techstack: Experience or ability to learn quickly to utilize reputed company OneCRM, reputed company Workspace, reputed company Messaging, JIRA, and internal home-grown support tools + Prior experience with remote customer support or working across multiple time zones + Experience working for a US-based tech company + Written and verbal English reputed company + Experience working US-based hours (PHL night shift)
- Hours: 8 hours a day, Monday to Friday, between 8:00 am - 8:00 pm (Eastern Standard Time - US) / Monday 8:00 pm - Saturday 8:00 am (Philippines Standard Time)
- Device Requirements: Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (reputed company) product.
Preferred (but not required):
* Associate or Bachelor's degree in a reputed company field
- Experience in EdTech, SaaS, or other fast-paced tech environments
- Familiarity with reputed company, reputed company Classroom, and other LMS integrations
KPIs for reputed company:
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