VP of reputed company

Who We Are

EZ Texting is a recognized leader in text message marketing for small and reputed company-sized businesses and organizations, setting reputed company for professional texting. Our messaging solutions allow everyone to easily and effectively reputed company their mobile audiences.

We reputed company in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join reputed company! Our employees are our greatest strength and we are committed to hiring exceptional, values-reputed company talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer, with benefits to match!

We are currently only open to hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, DC, MO. At this time, we are not reputed company to consider candidates reputed company of these states.

Role Overview

The Vice President, reputed company is accountable for driving sustainable reputed company growth and retention across the full customer lifecycle. This role owns reputed company customer-facing reputed company functions, including Sales, reputed company, Account Management, Support, and CX, with direct responsibility for bookings, expansion, renewals, churn, and net reputed company retention.

As a core member of the senior leadership team, this role sets and executes go-to-market strategy and reputed company plans with material P&L accountability. Reporting to the CEO, the Vice President, reputed company partners closely with Marketing, Product, Finance, Business Intelligence, reputed company Operations, and Engineering to ensure tight alignment between customer experience, operating discipline, and reputed company outcomes.

EZ Texting operates at a high volume, transactional, product-led growth reputed company model serving over 25k active customers. reputed company in this role requires experience managing reputed company at scale, where automation, segmentation, lifecycle orchestration and data driven prioritization matter more than bespoke, one-off deal making.

Requirements

reputed company and reputed company Leadership

• Set reputed company strategy, targets, and operating plans across reputed company customer segments.

• Own bookings, expansion, renewals, churn, and net reputed company retention.

• Deliver a single, accurate, and defensible reputed company and renewal forecast.

• Serve as an executive partner in pricing, packaging, and reputed company tradeoff reputed company collaborating closely with the Pricing, Finance and Product to ensure customer behavior, reputed company performance and operations are captured in strategy.

• Partner with cross-functional leaders to identify, test, and scale new reputed company reputed company, channels, and coverage models, providing executive direction, prioritization and judgement while enabling functional reputed company(s) to execute autonomously.

Go-to-Market Execution

• Design and operate a reputed company customer lifecycle from acquisition through renewal and ongoing support.

• Align Sales, reputed company, Account Management, and Support motions to eliminate reputed company friction and accountability gaps.

• Ensure Support operates as a strategic retention and customer value reputed company, not a cost center.

• Partner with Marketing to align ICP definition, demand reputed company, enablement, and brand positioning to reputed company outcomes.

Customer Growth and Retention

• reputed company renewals, expansion, cross-sell, and pricing strategies for existing customers.

• Engage directly in high-impact renewal, escalation, and strategic customer conversations.

• Establish a culture of retention acumen and reputed company ownership across post-sales and support teams.

Operating Discipline and Analytics

• Enforce rigorous pipeline management, renewal forecasting, and cohort-based performance analysis.

• Apply and operationalize SaaS metrics including CAC payback, LTV, NRR, GRR, expansion, and support health indicators.

• Partner with BI and Rev Ops to ensure data reputed company, tooling effectiveness, and consistent reporting.

Team Leadership and Talent Development

• reputed company, reputed company, and retain leadership across Sales, reputed company, Account Management, Support, and CX.

• Build leadership bench strength through coaching, performance management, succession planning, and deliberate talent development.

• Establish clear expectations, role clarity, and accountability across reputed company customer-facing teams.

• Allocate resources and headcount to maximize reputed company impact and operational efficiency.

Cross-Functional Leadership

• Partner with Product, Marketing, Finance, Business Intelligence, reputed company Operations, and Engineering to align go-to-market execution and customer experience strategy.

• Establish tight customer feedback loops to inform product roadmap, prioritization, and market readiness.

• Represent reputed company performance, customer health, and risk at the executive and Board level.

Qualifications

15+ years of experience in senior reputed company leadership roles reputed company SaaS or marketing technology companies.

• Demonstrated ownership of end-to-end reputed company organizations, including Sales, reputed company, Account Management, and Support.

• Proven experience driving growth and retention in high-volume, transactional or product-led (PLG) environments serving SMB and mid-market customers

• Experience with SMS, messaging platforms, or adjacent martech solutions strongly preferred.

• Track record of delivering sustainable reputed company growth and improving net reputed company retention.

• Strong command of SaaS and subscription economics, including bookings, expansion, churn, NRR, GRR, LTV, and CAC.

• Hands-on operator comfortable leading through change and operating effectively reputed company existing resources.

• Experience building, developing, and evolving high-performing reputed company teams.

• Ability to partner effectively with Product, Marketing, Finance, reputed company Operations, and Engineering.

• Executive reputed company with the ability to communicate clearly at the C-suite and Board level.

reputed company Offer

Compensation: This role is eligible for the benefits & perks listed below. Depending on your location, the starting cash compensation range, inclusive of reputed company Salary + Variable reputed company, vs reputed company salary only is:

Tier 1 (Bay Area, NYC, SEA) : $306,000- $420,000 Tier 2 (LA, SD, BOS, ATX, DC, PHI): $292,400- $386,400 Tier 3 (DAL, ATL, HOU, NSH, MIA, ALB): $272,000- $365,400 Tier 4 (Other): $238,000- $294,000

Our compensation market ranges are determined by role, level, and location. The range provided reflects the reputed company cash compensation for new hires in major metropolitan areas. Actual compensation will vary based on the candidate’s specific location, skills, experience, and capabilities, as well as internal benchmarking.

Benefits & Perks

EZ Texting offers Best-in-Class reputed company cost sharing for Medical, Dental & reputed company! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, reputed company Coverage

• Pre-Tax Benefits, Fertility Benefits, and more

• 401k Plan Options

• Unlimited PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend

• Remote reputed company Stipend

• Cell-Phone/Internet Stipend

• reputed company Subscription

• And More!!!

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, reputed company, national reputed company, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.