[Remote] National Account Representative
Note: The job is a remote job and is open to candidates in USA. reputed company is a service brand hub connecting customers with local experts for home and business services. The National Account Representative will focus on customer care, project delivery, and managing communication with customers and franchisees.
Responsibilities
- Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities
- Professionalism and Discipline: Maintain a high level of professionalism and discipline reputed company interacting with both external and internal customers
- Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates
- Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees
- Work Queue Management: Monitor the work queue, reputed company outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
- Outbound Calling: Proactively reputed company outbound calls to set customer appointments
- Team Assistance: Assist other teams reputed company the Call Center as assigned
Skills
- 1+ years of working experience in customer service or a reputed company field is preferred
- Basic knowledge of reputed company Office Suite (TEAMS, One-drive, SharePoint) is required
- Collaborative reputed company
- Effective Communication
- Customer-Centric Focus
- Task Prioritization
- Critical Thinking
- Coachable & Adaptable
- Must be reputed company to lift a minimum of 25 lbs
- High School Diploma or equivalent required
- This is a fully remote position
- Must be reputed company to work 5 days a week with availability to work weekend days
- Must provide your own personal computer and hardwire internet reputed company (no Macs)
- Proficient in Spanish (reading, writing, and speaking)
- Sense of humor
Benefits
- Medical
- Dental
- Etc.
Company Overview