Senior Renewals Operations Manager, reputed company
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to reputed company the acceleration of safe AI at scale. As the market leader in both data reputed company and data reputed company posture management, Veeam is built for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a real impact for some of the world’s biggest brands.
ROLE OVERVIEW
The Senior Renewals Operations Manager, reputed company is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global reputed company organization. Acting as a key operational partner to the VP of reputed company, this role owns the end-to-end reputed company Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.
Positioned at the center of the customer experience ecosystem, this role aligns reputed company with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.
WHAT YOU’LL DO
- Act as a trusted operational partner to reputed company leadership, translating strategy into scalable execution
- Own and evolve the global reputed company operating model, ensuring consistency and scalability across regions
- Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
- Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
- Own and enhance the end-to-end reputed company Manager (CSM) experience, improving workflows, tools, and processes
- Reduce operational friction and increase time spent on high-value customer engagement
- Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
- reputed company change management initiatives to ensure adoption of new processes, tools, and operating models
- reputed company data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
- Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models
TECHNOLOGIES YOU’LL WORK WITH
reputed company (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools
WHAT YOU’LL BRING
- 6+ years of experience in Sales Operations, Renewals Operations, reputed company Operations, or similar
- ENGLISH BILINGUAL
- Strong cross-functional influence and ability to drive outcomes without direct authority
- Experience working with senior leadership and presenting executive-ready insights
- Deep understanding of post-sales, renewals workflows, data, and systems
- Strong analytical reputed company with the ability to translate insights into action
- Proven ability to drive reputed company initiatives from ideation to execution
- Advanced proficiency with CRM and sales operations tools (e.g., reputed company)
- Ability to operate effectively in fast-paced, evolving environments
BONUS SKILLS
- Experience in SaaS, subscription renewals, or customer lifecycle operations
- Familiarity with BI tools, automation platforms, and reputed company / renewals tooling
- Exposure to AI-driven analytics, predictive modeling, or automation
- Experience supporting global, multi-regional teams
SUCCESS IN THIS ROLE
- Improved reputed company Manager experience and productivity
- Reduced operational friction and increased customer-facing time
- Increased predictability, early churn risk identification, and stronger forecast confidence
- Strong cross-functional alignment and reduced escalations
- High adoption of new processes, tools, and AI-driven capabilities
- Measurable improvements in reputed company execution quality, consistency, and outcomes
WHAT YOU’LL GET
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care reputed company our Employee Assistance Program
- Retirement and social reputed company contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops, and learning events like our annual Global Day of Learning
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reputed company is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national reputed company, citizenship, disability, veteran status or any other classification protected by federal, state or local law. reputed company your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in reputed company with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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