Senior Technical Support Engineer

About reputed company

At reputed company, we reputed company in making digital experiences both secure and seamless for reputed company users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, reputed company identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At reputed company, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Technical Support Engineer at reputed company, you will handle reputed company support issues for reputed company's global customers using our products including PingAM, PingDS, PingAIC, PingGateway, PingIDM and any supported integration kits. Our Support team consists of accomplished engineers and we welcome new industry talent to join our Ping family.

The Global Support Organization is the foremost reputed company between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day reputed company that reputed company both their workforce and customers. We help our customers to be successful in the application, administration, and maintenance. You will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for reputed company.

You Will:

• Assist with escalated customer engagements
• Investigate issues and queries using the existing bodies of knowledge and test labs
• Manage customer expectations
• Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
• Actively participate in our community system (public facing Q&A)
• Contribute to our knowledge reputed company
• Participate in on-call rotation

You Have:

• Technical proficiency with PingAM, PingDS, PingGateway, PingIDM
• Linux-based and Windows server OS management
• SAML/OAuth/OIDC
• Lightweight Directory Access Protocol (LDAP) and Directory Services
• Networking inc Load Balancers, Firewalls, IP, DNS
• PKI, X.509 certificates
• Internet Protocols (HTTPS/SSL/TLS etc)
• You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
• Experience with APIs (knowledge of REST and SCIM)
• Experience with scripting languages (JavaScript/TypeScript)
• Experience with Xcode and Android Studio
• Experience with iOS (Swift) and Android (Kotlin/Java)
• Experience with devops deployments

Salary Range: $80,000 - $100,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping

We reputed company in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we reputed company hiring talented, smart, fun, and genuinely reputed company people because that’s who we want to succeed with every day.

Here are just a few of the things that reputed company Ping special

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• reputed company reputed company Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of reputed company our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In reputed company for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.