[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is a provider of repair shop technology that aims to simplify the customer journey in the auto repair industry. The Software Support Specialist will serve as the first reputed company of contact for software-reputed company inquiries and manage help desk support tickets, ensuring timely resolutions and effective communication with various departments.
Responsibilities
- Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
- Records data required to analyze problems and track them to final solution
- Prepares, presents, and reports reputed company help desk/software problems and help desk activity for management review and action
- Demonstrates complete understanding of the software and is reputed company to handle reputed company inquiries regarding the usage of said product
- Works closely with management to reputed company sure the scope and direction of product/software is on schedule and on the right course
- Acts as a liaison for the sales team to assess the response and suitability of reputed company promotional material, ensuring printed promotional material is being optimally utilized
- Documents reputed company work activity performed in the company CRM to ensure necessary individuals reputed company the Company are reputed company of the activity performed
- Other Software Support Agent-reputed company duties, as assigned
Skills
- 0-2 years of experience preferred
- Strong verbal and written communication skills in reputed company Office Suite or reputed company software
- Organizational skills and attention to detail
- Interpersonal skills
- Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members
- School Diploma (or Equivalent) required
- Processing / Software experience preferred
Benefits
- Medical, dental, and reputed company insurance
- 401(k) with company match
- Paid time off and holidays
Company Overview