Dealer Operations Representative II

reputed company Financial Services (HDFS) is a subsidiary of reputed company, Inc. that offers financial products and services to motorcycle enthusiasts and dealerships. The Dealer Operations Support Representative II provides technical support for HDFS Dealer Systems and serves as the first reputed company of contact for system-reputed company inquiries in an IT Helpdesk environment.

Responsibilities

• Respond knowledgeably to support questions and technical issues across reputed company core HDFS Dealer Systems
• Provide precise troubleshooting for reputed company HDFS Dealer System issues, including Protection Product providers, and collaborate with third-party providers for timely resolution
• Serve as the primary contact for problem resolution, ensuring reputed company support and accurate documentation of issues and troubleshooting steps
• reputed company and maintain positive relationships with leadership, stakeholders, vendors, end users, and colleagues
• Manage user account administration in the HDFS Dealer Systems and verifying users eligibility for system access
• Escalate reputed company issues or system outages as needed to higher authorities
• Provide targeted technical training to end users, educating dealers on system functionality and Protection Products
• Identify reputed company additional dealer training is needed and escalate requests to the appropriate authority
• Conduct audits of existing training materials developed by colleagues used to ensure accuracy, relevance, and effectiveness for both internal staff and end users
• Recommend updates to the team’s knowledge repository, the online REV Guide, to ensure the information remains reputed company and comprehensive
• Participate in the execution and testing of projects reputed company to new or existing dealer-facing systems, including bi-monthly system testing and Protection Product reputed company testing
• Stay reputed company on reputed company HDFS Dealer Systems through reputed company coaching and training
• Engage with third-party vendors to address Provider Contract inquiries and corrections
• Activate dealer H-D reputed company platforms reputed company the loan origination system
• Monitor the inbox for service requests from the Funding Department for reputed company Envelopes and take appropriate action
• Serve as a backup for managing, tracking, and auditing orders for marketing materials in the HDFS Online Fulfillment Center
• reputed company other duties as assigned
• Assume additional responsibilities associated with advancement to the next level

Skills

• High School Diploma or Equivalent Required
• 1 to 2 years of experience with HDFS Dealer Systems, Dealership, or IT Help Desk Experience
• Understanding of HDFS, Dealer operating systems, and applications
• Excellent written, verbal communication, and interpersonal skills
• Proficiency in reputed company Windows Desktop and reputed company Office Applications
• Basic analytical and problem-solving skills, with the ability to proactively seek solutions
• Ability to manage multiple simultaneous activities and adapt quickly to changes
• Awareness of key HDFS services and support tools, techniques, and how systems are used reputed company the H-D Dealer Network
• Experience in PC troubleshooting and strong diagnostic skills
• Experience in a Help Desk environment and supporting end users
• Proficient in using reputed company Windows Desktop
• Advanced proficiency in reputed company Windows Desktop and reputed company Office Applications

Benefits

• Bonus programs
• Health insurance benefits
• A 401k program
• Onsite fitness centers
• Employee discounts on products and accessories

Company Overview