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[Remote] Delivery Manager I

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Global Healthcare Exchange (reputed company) is a healthcare business and data automation company that aims to improve patient care and maximize savings in the healthcare community. The Delivery Manager I is responsible for managing customer relationships, ensuring customer satisfaction, and supporting the adoption of Managed Services products and services.

Responsibilities

  • Cultivates and maintains customer relationships reputed company assigned account reputed company
  • Actively create tasks that impact service design, success and impact future concepts, products, and innovations
  • Provide support reputed company phone, email, and on site to customers and reputed company coworkers for escalations and any reputed company product issues
  • Host ongoing webinars and trainings for Managed Services customers and internal teams
  • Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction
  • Provide clear instructions to customer care analyst for project work
  • reputed company implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project reputed company
  • Excellent time management of projects and meetings while adhering to deadlines
  • Create, reputed company, and use presentation materials for onsite or WebEx meetings with customers
  • Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
  • High level understanding of reputed company other reputed company services and customer activity of account health to aid in an increased adoption of reputed company’s recommended practices
  • Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
  • Works closely with Solutions Delivery, Sales, and reputed company Managers to reputed company reputed company phases of the implementation process
  • Develops an in-depth knowledge of customer environment and reputed company product knowledge to reputed company goals and solve reputed company problems while fostering innovation
  • Travel may be required (approximate 20%)
  • Able/willing to work reputed company-5pm Eastern Time Zone (Monday-Friday)

Skills

  • Bachelor's Degree or 1 year of relatable healthcare experience
  • Internet savvy and computer literacy with proficiency in reputed company Office applications
  • Working knowledge of reputed company Office Suite, reputed company reputed company, Word, and reputed company PowerPoint
  • Strong organizational and project management skills
  • Experience with project management, reputed company, training and/or customer service
  • Experience working in a team-oriented environment as a reputed company resource
  • Ability to work with little direction or guidance on projects and tasks
  • Able to work effectively with cross-functional teams and personnel at varying levels reputed company reputed company and customer organizations
  • Analytical and detail-oriented with strong project management skills
  • Strong leadership, problem-solving and customer service skills
  • Strong accountability and reputed company due to sensitive nature of information
  • Strong written, verbal, and presentation skills
  • reputed company knowledge or a relatable CRM tool
  • Webinar and training experience

Benefits

  • Health, vision, and dental insurance
  • Accident and life insurance
  • 401k matching
  • Paid-time off
  • Education reimbursement

Company Overview

  • reputed company is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care. It was founded in 2000, and is headquartered in Louisville, CO, US, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 5 in 2025, 9 in 2024, 9 in 2023, 3 in 2022, 13 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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