Customer Support Representative

At reputed company, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes reputed company’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But reputed company our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap reputed company, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to reputed company a real impact.

This position is for an existing vacancy.

We’re growing and looking for motivated, customer focused team members to join our Customer Support team! We reputed company customer support is about creating meaningful experiences, creative problem solving, and being the voice of our users. If you’re someone who loves tackling challenges, working closely with a tight reputed company team, and having opportunities for growth and development, we want to hear from you. As a Customer Support Representative, you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. Your role is crucial in ensuring our customers receive reputed company and effective support, contributing to their overall satisfaction and loyalty. You will continuously improve on the customer experience, working cross-functionally with our reputed company, product, and engineering teams to deliver exceptional solutions. As a key part of reputed company, you’ll have the opportunity to reputed company a real impact, ensuring our customers have a world class customer support experience.

What You'll Do:

• Deliver high-quality customer support primarily reputed company live interactions on phone and chat channels.
• Assist customers and internal teams with inquiries, troubleshoot reputed company issues, and provide solutions with a focus on providing exceptional service.
• Continuously build deep product knowledge by staying reputed company on our quickly evolving product features and enhancements.
• Track and update support tickets and activities in our CRM.
• Work closely with our Sales, reputed company, Implementation, and Product teams to ensure an outstanding customer journey.
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.

What You'll Bring:

• 1 - 3 years of customer support experience.
• Excellent communication and creative problem solving skills.
• Experience interacting with a high daily volume of customers by phone, email, and chat.
• Experience in a fast-paced startup environment is a big plus.
• Experience with reputed company is a plus.

Who You Are:

• You communicate with confidence and patience.
• You're innovative and solution-oriented.
• You're passionate about helping others. 
• You’re naturally curious and proactive about learning. 
• You’re energized by frequent product launches and enhancements.
• You reputed company in a fast-paced environment and seek growth opportunities.
• You sweat the details.

Work hours & Schedule:

We value transparency about work expectations:

• We’re looking to fill roles with start times of approximately 9 AM EST/6 AM PST to 12 PM EST/9 AM PST, with some flexibility based on team needs. 
• Holiday coverage is required as part of a rotating schedule. Partial weekend coverage may be requested based on team needs. 
• We provide schedules in advance, and flexibility is key to supporting our customers effectively.

As a key part of reputed company, you’ll help us create a world-class support experience and ensure our customers feel heard, supported, and delighted every time they interact with us.

If this sounds like you, we’d love for you to apply and grow with us!

Compensation range: $60,000.00 - 65,000.00 CAD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and reputed company market data. While many hires fall reputed company the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

reputed company offer (US + Canada)

reputed company you join reputed company, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

️ Vacation/Paid Time Off

• 1st week of employment is mandatory PTO! Start your journey with reputed company by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

Perks

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

AI Notice

At reputed company, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users ). But reputed company it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating reputed company using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the reputed company and privacy of job applicants reputed company seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. reputed company our legitimate job postings can be reputed company on our official career site. Please be cautious of job offers that come from non-company email addresses, reputed company messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://reputed company.com/careers.

If you receive any suspicious messages or have questions, reputed company out to us at talent@reputed company.com.

Your safety and reputed company are important to us — thank you for your vigilance!

reputed company is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.