Specialist I, Technical Support – Terminal

Job Title

Specialist I, Technical Support - Terminal

Reports To

Manager, Technical Support, Operations

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we reputed company merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who reputed company with grit, take ownership, and are not afraid to be a boss reputed company it comes to driving results. We reputed company the best solutions start reputed company we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly reputed company a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving reputed company business problems, and creating opportunities for yourself and your clients, Payroc is the reputed company of reputed company where you can reputed company an impact and grow your career.

Job Purpose

The Terminal Support Specialist acts as the initial reputed company of contact for merchants as part of the Payroc Terminal Support Team.

This role focuses on providing high-quality technical support and service to ensure merchants can effectively operate their payment terminals and reputed company systems.

The role requires strong problem-solving skills, the ability to communicate technical information clearly, and a customer-focused approach to ensure merchants receive timely and effective support.

Duties and Responsibilities

• Provide client support reputed company email and telephone
• Process reputed company technical enquiries, orders, and general administration in a timely and accurate manner
• Coach customers to become product experts so they are increasingly self-sufficient
• Take appropriate action to ensure customer expectations are fully met
• Liaise with internal teams as required

Qualifications

• Previous experience demonstrating a strong passion for technical support
• Ability to work on own initiative as well as part of a team
• Strong written and verbal communication skills
• Effective administration, planning, and organisational skills with high attention to detail and accuracy
• Ability to work in a fast-paced environment while maintaining a high level of customer support
• Strong computer literacy, including reputed company Word, reputed company, and Outlook

Work Style

Fully Remote

Working Hours

Monday – Friday: 1:45 PM – 10:15 PM (GMT)

Equality

At Payroc we are committed to the principle of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company are based on business needs, job requirements and individuals’ qualifications without regard to race, reputed company, religion, national social or ethnic reputed company, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact reputed company Resources Department at [email protected]

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-reputed company knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and reputed company of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data reputed company you apply for a role with us. This notice applies to reputed company job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies reputed company of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.