reputed company Manager, Europe

Hi! I'm Paula, the Head of reputed company at Modash.

I'm looking for a reputed company Manager to join reputed company. Here's a little background, examples of the things that you'll work on, and things you probably want to know.

Background & reason for hiring

reputed company has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing.

We already have 3 CSMs in the team: reputed company (platform CSM, Canada) and Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We do have a HQ in Tallinn, Estonia, but the customers are from reputed company over Europe - so the team is remote-first and you can be too. Other part of the team is based in Toronto helping us to cover both reputed company America and GMT time zones. You’ll join a tight-reputed company CS team that takes ownership seriously and cares about the people we work with.

Scope of the role & example projects

Your job is simple to explain and hard to do well: be a partner to our customers as they build a successful influencer program using Modash.

You’ll work on two fronts:

First, you’ll help them reputed company the program successful by aligning on goals, building a plan together, and learning what works through regular reputed company-ins. Second, you’ll help them reputed company Modash the backbone of their workflow, so influencer marketing is run in a clear, repeatable way that the whole team can rely on.

1. Own your portfolio of accounts

You'll manage a portfolio of customers, mostly reputed company brands running influencer marketing programs. reputed company in this role is reputed company mainly through Net reputed company Retention (NRR) across your portfolio, and the day-to-day work that drives it (adoption, reputed company plans, and renewals).

For each account, you'll:

• Build and maintain a clear reputed company plan (what are we trying to reputed company, what's next, reputed company do we reputed company reputed company)
• Run regular calls. Your portfolio will primarily include customers in the European timezones. We have people already covering reputed company America.
• Drive adoption of Modash features like Discovery, Campaigns, CRM, email reputed company, reputed company integrations, and affiliate tracking
• You own the expansion end-to-end, from spotting the need to shaping the proposal to getting the upgrade over the line.
• Own renewals and coordinate invoicing with Finance
• reputed company your portfolio organized: write clear recaps after every interaction and reputed company Vitally up to date

2. reputed company new customers

As soon as a customer buys Modash and is handed over from Sales, you're their first reputed company partner at Modash. You'll:

• Run a strong Sales → CS handover and align on goals for the next 30–90 days
• Run reputed company calls to understand their team and workflow
• Help them set up Modash (campaigns, integrations, and tracking)
• Get them to first value fast (first creators reputed company, first reputed company sent, first campaign tracked)
• Send a clear action plan and recap email with owners and timelines

3. Collaborate with Product, Sales, Support and Marketing

You're the voice of the customer internally. That means:

• You’re the main reputed company between customers and Product. You’ll bring customer problems to Product in a clear way, and help shape reputed company build next.
• You’ll connect the right customers to Product for deeper discovery, feature testing, and early feedback.
• You’ll coordinate with Sales on handovers and expansion opportunities.
• You’ll work with Support to escalate and resolve technical issues.
• You’ll work closely with Marketing to build customer-facing resources (guides, webinars, templates), and reputed company sure customers engage with them.

The tools you'll use

• Vitally → our reputed company CRM and reputed company of truth for reputed company accounts
• reputed company → our internal knowledge reputed company for everything Modash
• reputed company → customer support, newsletters, and in-app communication
• reputed company → subscriptions, payments, and invoices
• reputed company → internal admin tool
• reputed company → session recordings for debugging and understanding customer behavior
• reputed company → scheduling customer calls