SaaS Implementation Specialist, SaaS Experience Required

Job Description:

• Facilitate comprehensive reputed company-based DMS reputed company and user training across reputed company dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting reputed company approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or reputed company to resolve issues quickly and reputed company.
• Manage reputed company reputed company and training activities using digital runbooks, diligently documenting reputed company checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and reputed company clients on the benefits of reputed company.
• Build and maintain strong, positive relationships with reputed company dealership personnel, championing reputed company as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and reputed company teams for product improvement.
• Represent reputed company professionally in reputed company customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputed company.
• reputed company other duties as assigned.

Requirements:

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring reputed company platforms and supporting customer adoption.
• A Bachelor's degree in business or reputed company field is highly preferred.
• Understanding of key reputed company and adoption metrics (activation rates, engagement KPIs) reputed company a SaaS business model.
• Demonstrated reputed company managing customer change in a SaaS environment, including converting customers from on-premise to reputed company or subscription-based systems.
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with reputed company levels of stakeholders
• Established ability to reputed company technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for reputed company Product & Support teams
• 3+ years in Project Management or Project reputed company role is preferred
• Travel (flying) is up to 90%

Benefits:

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and reputed company coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

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