Senior Business Analyst (ServiceNow) – 13+ Years Experience – Healthcare Domain
Senior Business Analyst (ServiceNow) – 13+ Years Experience – Healthcare Domain Location: Remote (Go-Live Onsite in Houston, TX Required) Job Type: Contract
Compensation
- Competitive hourly rate (based on experience)
Role Overview We are looking for a Senior Business Analyst with 13+ years of experience and strong expertise in ServiceNow within the healthcare domain. This role requires a seasoned BA who can bridge business and technology, drive requirements, and support testing and release cycles. This is primarily a remote role, but candidates must be available to travel to Houston, Texas for go-live support (a few days onsite presence required). ️ Key Responsibilities
- Gather, analyze, and document business and functional requirements
- Work closely with stakeholders across healthcare operations and IT teams
- Drive ServiceNow implementations and enhancements
- Support test planning, UAT coordination, and release activities
- Participate in go-live planning and execution
- Ensure alignment between business needs and technical solutions
- Facilitate workshops, stakeholder meetings, and requirement sessions
Required Skills & Experience
- 13+ years of experience as a Business Analyst
- Strong healthcare domain experience (mandatory)
- Hands-on experience with ServiceNow modules, including:
- ITOM / HAM / SAM
- SecOps / IRM
- HRSD
- Experience in Test & Release management support
- Strong documentation, communication, and stakeholder management skills
- Ability to work independently in a remote environment
⭐ Preferred Qualifications
- ServiceNow certifications (CSA, CIS, or relevant modules)
- Experience in Agile / Scrum environments
- Familiarity with ITIL processes
Travel Requirement
- Must be willing to travel to Houston, Texas for go-live support (few days onsite mandatory)
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