VIP Account Manager

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. Position Overview As a VIP Account Manager, you’ll provide exceptional support to VIP players, responding to their needs across all communication channels. Your role will involve resolving inquiries, supporting promotions, and ensuring a rewarding experience that builds long-term loyalty. Key Responsibilities: Manage a dedicated portfolio of VIP players, building strong relationships. Provide support via phone, email, and text, resolving any player concerns. Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention. Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform. Collaborate with internal teams to align VIP strategies with the company’s broader goals. Job Requirements: Bachelor’s Degree in a relevant field. Experience in the online Social Casino or iGaming industry is highly preferred. Minimum of 2 years in VIP Account Management, Business Development, or a similar role. Proven ability to conduct outreach campaigns that drive engagement and growth Expert in player engagement, retention, and loyalty-building strategies. Strong knowledge of social casino trends and player behavior. Excellent verbal and written communication skills. Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links. Apply To This Job