API Technical Support Engineer -Must have -B.Sc. Computer Science Degree

Work from home Full-time role Hiring

• *Type: Contract

*Duration: 4+ Months
*Rate $75/hr On W2
*You may be a good fit if you:
Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team
Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
Have crisp but kind written communication skills and a deep care for the details
Enjoy helping others learn about new features and complex concepts
Experience troubleshooting SSO, SAML, and OAuth authentication flows
Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
Are proficient at working in a technical environment and are interested in Anthropic’s products
Possess a deep sense of ownership, and are excited to help us build our team!
*Strong candidates may also have:**

While not required, we're particularly excited about candidates with one or more of these specializations:

Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
Understanding of LLM capabilities, practical applications, and current limitations
Familiarity with enterprise networking concepts and IT infrastructure
Familiarity with Git workflows and version control concepts
SQL proficiency for querying logs and investigating issues
Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks
Background in team lead roles or managing contract/vendor support teams

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