Business/Technical Support Analyst 2 - Client Services - FT - Day
University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to customer service issues related to technology, troubleshooting hardware and software problems, logging incidents in the service desk system, and providing first-level support to ensure high-quality service across the health system. Highlights
- Respond to technology-related customer service problems and requests through the help desk support line.
- Perform first-level system problem determination for PCs, mainframe, mid-range, and peripheral equipment.
- Log and analyze incidents using a ticket tracking system and apply corrective actions.
- Use Active Directory Users and Computers, MS Office Suite, Windows and Mac OS, Apple and Android mobile devices.
- Employ remote support tools for troubleshooting and resolution.
- Minimum 6 months of IT support experience in help desk or call center environments required.
- Excellent English verbal and written communication skills and proper telephone etiquette.
- Ability to work variable shifts including nights, weekends, holidays, and travel to off-site locations as needed.
- Preferred knowledge includes ITSM ticketing systems, ITIL best practices, and relevant IT certifications or college courses.
- Salary ranges from $30.91 to $49.73 per hour with comprehensive benefits including medical insurance and retirement savings plans.
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