Conversational Design (CD) Developer (W2 Only)
Job Title: Conversational Design (CD) Developer Location: 100% Remote Duration: 6+ Months Interview Process: Video
Overview
We are seeking a Conversational Design (CD) Developer with demonstrated experience designing intuitive, human‑centered interaction flows for AI‑augmented and deterministic bot solutions. This role will partner closely with design, engineering, and product teams to shape dialog flows, build reusable frameworks, and ensure high‑quality customer experiences across all conversational surfaces.
Key Responsibilities
Conversation & Interaction Design
- Develop sample dialogs, flow diagrams, prototypes, and journey maps to communicate conversational interactions across chat and voice.
- Create comprehensive design specifications for chat interfaces and Voice User Interfaces (VUI).
- Evaluate usability, tone, error handling, and audio consistency in existing conversational flows and recommend improvements.
Frameworks, Guidelines & Best Practices
- Create conversational design guidelines, prompt‑writing resources, and reusable artifacts that support cross‑team consistency.
- Document standards, processes, and best practices for both deterministic and AI‑augmented conversational systems.
Cross-functional Collaboration
- Collaborate with designers, engineers, product managers, and AI teams across the project lifecycle.
- Support integration of conversational flows with backend systems for intent fulfillment and service enablement.
- Apply systems‑thinking approaches to ensure conversational experiences align with user mental models and are consistent across platforms.
Required Skills & Experience Education & Foundational Knowledge
- Bachelor’s degree in Human–Computer Interaction (HCI), Linguistics, or a related field — or equivalent practical experience.
- Understanding of architecture and technical features involved in deterministic and AI‑augmented chat/voice bot development.
Core Technical Expertise
- Demonstrated experience designing speech‑enabled conversational flows across multiple device types and contexts.
- Strong knowledge of speech and language technologies including:
- Automatic Speech Recognition (ASR)
- Natural Language Understanding (NLU)
- Text‑to‑Speech (TTS)
- Hands‑on experience with Lucidchart
for developing flow diagrams, architectures, and process maps (required). Conversation Science & Linguistics
- Understanding of conversational principles, including the Cooperative Principle, turn‑taking, cognitive load, pragmatics, and prosody.
Delivery Experience
- Experience integrating designs with backend systems for fulfillment or service actions.
- Ability to balance user needs with technical constraints and business goals.
- Strong documentation skills for process documents, design specifications, and best‑practice guidelines.
- Proven success collaborating across cross‑functional teams throughout the project lifecycle.
Nice to Have
- Experience with Google and Google products
, especially for conversational design, cloud platforms, or related ecosystem tools. Apply tot his job Apply To this Job