Contact Center Experience Specialist, Bilingual Japanese
Job Description:
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those related to fraud support and internet operations
- Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Requirements:
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience
- 18 months of prior customer service or related experience
- Successfully completed specialized skill training
- Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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