Lead, RT CPAP Support

This employee provides leadership for the PAP Compliance Outreach CSR in matters relating to the servicing of customers.

• achieves call center and individual quality and productivity goals in accordance with established objectives
• manages individual projects while contributing to other operational initiatives outside of team responsibilities

JOB FUNCTIONS

• Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Ensures that the team of Representatives is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as
• Oversees training of new Representatives assigned to the team and provides refresher training as needed
• Identifies opportunities for process improvements
• Ensures activities support the organization in achieving targets

Requirements: Education

• Graduate of an AMA approved respiratory program, Required
• High School Diploma or General Education Degree (GED), Required
• Bachelor's Degree, Preferred

Work Experience

• At least two years of related employment history, Required

Knowledge, Skills, and Abilities

• Must be computer literate
• work well individually and as team member
• In all states, CRTs and RRTs are qualified for this position
• Must function in fast-paced environment

Licenses and Certifications

• Registration or certification by the National Board for Respiratory Care (NBRC) and/or RN with respiratory care experience
• Current license from the state board, Required
• Current CPR certification, Required
• Will be required to obtain additional state licensing for states assigned
• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law

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