Experienced Customer Service Representative – Work from Home, NYS Residency Required, $16.29/hr – Temporary Opportunity with Potential for Hire
At arenaflex, we're dedicated to connecting talented individuals with rewarding employment opportunities in the healthcare industry. With 35 years of experience in staffing for New York State, we've established ourselves as a trusted partner for healthcare professionals seeking fulfilling careers. As a certified women-owned small business, we're passionate about fostering a culture of excellence, diversity, and inclusion. Are you a customer service or call center professional looking to expand your skill set and explore the dynamic world of medical and benefits plans? Look no further! Our client is seeking an experienced Customer Service Representative to join their team on a temporary basis, with the potential for hire. As a key member of their team, you'll have the opportunity to learn and grow in a fast-paced, ever-changing environment.
About the Role
As a Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional support to customers via telephone and email. Under the guidance of the Customer Service Supervisor, you'll be responsible for responding to inquiries regarding COBRA and billing eligibility for insurance plans, as well as general questions about policies and payments. Your excellent communication skills, politeness, and professionalism will be essential in delivering a courteous and helpful experience to our clients.
Key Responsibilities
• Handle incoming calls and make outbound follow-ups as needed, updating phone status accordingly.
- Navigate between multiple systems, including phone software, documentation tools, and online resources.
- Keep clear and accurate records of calls and actions.
Work Environment and Schedule
As a fully remote position, you'll have the flexibility to work from the comfort of your own home. The schedule is Monday through Friday, 8:30AM-5:00PM, providing a stable and predictable work environment.
Compensation and Benefits
* Pay Rate: $16.29/hr (increases to $18.22/hr upon hire!)
- Temporary position with a 6-month commitment
- Potential for hire with arenaflex
Essential Qualifications
* 1+ year of customer service or call center experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Proficiency in navigating multiple systems and software
- Ability to maintain accurate and detailed records
- NYS residency required
Preferred Qualifications
* Experience in the medical or benefits industry
- Knowledge of COBRA and billing eligibility for insurance plans
- Familiarity with phone software and documentation tools
- Strong organizational and time management skills
- Ability to work independently with minimal supervision
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to navigate multiple systems and software
- Proficiency in maintaining accurate and detailed records
- Strong organizational and time management skills
- Ability to work independently with minimal supervision
Career Growth Opportunities and Learning Benefits
As a temporary Customer Service Representative at arenaflex, you'll have the opportunity to learn and grow in a dynamic and ever-changing environment. Our client is committed to providing ongoing training and development opportunities to help you succeed in your role and advance your career.
Work Environment and Company Culture
At arenaflex, we're passionate about fostering a culture of excellence, diversity, and inclusion. Our team is dedicated to providing exceptional support to our clients and colleagues, and we're committed to creating a work environment that's inclusive, respectful, and supportive.
How to Apply
If you're a motivated and customer-focused individual looking to expand your skill set and explore the dynamic world of medical and benefits plans, we encourage you to apply for this temporary opportunity with potential for hire. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals who are passionate about delivering exceptional customer service. Apply Job! Apply for this job