Inside Sales & Lead Intake Specialist

Pronexis is seeking compassionate, professional, and highly organized Inside Sales & Lead Intake Specialists to follow up with leads, manage inbound emergency calls, conduct outbound relationship development, and schedule appointments for field teams. This role combines customer service, emergency intake coordination, inside sales, and outbound business development. Candidates must be calm under pressure, empathetic, persistent, and comfortable speaking with families and businesses during difficult situations. The organization operates in a highly sensitive emergency-response service category that combines:

• Biohazard cleanup
• Hoarding remediation
• Trauma scene cleanup
• Odor removal
• Unattended death cleanup
• Drug contamination cleanup
• Emergency sanitation services

The business model depends heavily on:

• Speed to lead
• Trust and empathy
• Local referral relationships
• Professionalism during crisis situations
• Consistent follow-up
• Reputation management

Core Responsibilities

• Make outbound calls to prospects, referral partners, and previous leads
• Answer inbound calls from customers and referral sources
• Respond to web leads quickly and professionally
• Schedule appointments for field teams
• Follow up on open estimates and inactive leads
• Build referral relationships with local businesses and community partners
• Maintain accurate CRM records and call notes
• Coordinate communication between customers and operations teams
• Handle sensitive situations with professionalism, urgency, and empathy

Pay: $45,419.36 - $61,924.38 per year Benefits:

• Paid training
• Work from home

Work Location: Remote Apply tot his job Apply To this Job