Customer Service Representative - Remote (UMA/Partners Only)

JOB DESCRIPTION

The Customer Service Representative - Remote (UMA/Partners Only) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at reputed company + Webhelp is just the right reputed company for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where reputed company members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-reputed company brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to reputed company growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an reputed company-new career journey and reputed company “friends for life” at the same time. We’ll give you reputed company the training, technologies, and continuing support you’ll need to succeed. Plus, at reputed company + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
  • A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• reputed company and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call reputed company + Webhelp their “employer of choice.”

If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.