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Experienced Customer Support Specialist - EST - Thriving in a Fast-Growing SaaS Company

Work from home Full-time role Hiring

At arenaflex, we're on a mission to revolutionize the way salons and spas operate, making every business more profitable and successful. As a fast-growing SaaS company, we're committed to delivering exceptional service to our customers, and we're looking for a talented and passionate Customer Support Specialist to join our dynamic team.

About arenaflex

arenaflex is a leading provider of salon and spa software, with thousands of customers across the US and Canada. We're proud to be the highest-rated salon and spa software in the market, and we're dedicated to becoming the #1 market leader in the coming years. Our team is fully remote, fun, and ambitious, and we get together every few months in person to collaborate and celebrate our successes.

About the Role

As a Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional service to our customers. You'll be the first point of contact for our customers, responding to their inquiries with speed, accuracy, and empathy. You'll troubleshoot and resolve technical issues, collaborate with different teams to identify and resolve complex problems, and provide personalized solutions to ensure customer satisfaction and retention.

Key Responsibilities:

* Troubleshoot and respond to customer inquiries, primarily through chat and phone

  • Continuously increase your product and industry knowledge to provide expert-level answers and support
  • Collaborate with different teams to identify and resolve technical issues reported by customers
  • Document and share frequent customer issues and solutions
  • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
  • Work Monday - Friday 9am-6pm EST

What We're Looking For:

* A minimum of 1 year experience in a software support position

  • The ability to learn incredibly quickly and an "I'll figure it out" attitude (while also not being afraid to ask questions)
  • The ability to work autonomously while also collaborating effectively within a team
  • You thrive when tackling complex challenges, even under pressure
  • A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
  • Strong written communication skills
  • Experience with salons and spas (or beauty & wellness in general) would be a huge plus

What You'll Love About Us:

* Health, dental, vision, life & LTD insurance

  • Generous monthly wellness budget for gym memberships, yoga, etc.
  • Premium subscription to the Calm app
  • One Medical membership
  • Flexible and unlimited PTO
  • 401k plan available (no matching)
  • Employee stock option program

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's fun, collaborative, and rewarding. We believe in the importance of work-life balance, and we offer flexible and unlimited PTO to ensure that you can take care of yourself and your loved ones. We also offer a generous wellness budget to help you stay healthy and happy.

What's Next?

If you're passionate about delivering exceptional customer service, eager to learn, and excited by the fast-paced environment of a thriving start-up, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).

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