Experienced eCommerce Customer Business Manager – US Chewy & Online Vet Strategy

At arenaflex, we're committed to revolutionizing the pet care industry with innovative products and exceptional customer experiences. As a leading player in the market, we're seeking an experienced eCommerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to drive sales growth, develop strategic partnerships, and lead the charge in our US Chewy and Online Vet (B2B/B2C) strategy. About arenaflex arenaflex is a dynamic and forward-thinking company that's passionate about delivering high-quality products and services to pet owners and professionals. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the pet care industry. With a strong presence in the US market, we're expanding our eCommerce capabilities to meet the evolving needs of our customers. Job Summary As an eCommerce Customer Business Manager, you'll play a critical role in driving sales growth, developing strategic partnerships, and leading the charge in our US Chewy and Online Vet (B2B/B2C) strategy. You'll work closely with cross-functional teams to develop and execute sales and marketing plans, manage key accounts, and analyze market trends to inform business decisions.

Key Responsibilities

• Develop and execute a comprehensive eCommerce strategy for US Chewy and Online Vet (B2B/B2C) channels, aligned with corporate goals and objectives
• Collaborate with key customers to develop and execute annual sales and marketing plans, ensuring alignment with corporate goals and objectives
• Manage and build relationships with eCommerce and Vet accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products
• Provide P&L oversight for key accounts, maximizing profitability by growing top-line sales and managing selling expenses
• Develop annual sales and marketing plans and budget, recommending and managing pricing, trade budgets, and spending effectiveness
• Create and execute annual promotional programs for pet products with customers, ensuring excellence in execution
• Collaborate with Demand Planning and Key Account Management to create annual forecasts and provide monthly updates, enabling timely adjustments and on-time delivery
• Organize and manage the various components needed to initiate, oversee, and execute major projects, channel/account-specific campaigns, and coordinate with Marketing, Customer Service, and Finance
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers
• Advise Marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems
• Communicate with other departments within the organization to foster teamwork and effectiveness
• Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders Minimum Requirements
• 5+ years of eCommerce sales and account management experience domestically or internationally
• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• Vet experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills, with extensive experience working with Excel to conduct analysis and detailed sales reports
• Travel 25%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns
• Proficient in Microsoft suite Education and Experience
• Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training Supervisory Responsibilities
• No supervisory responsibilities Work Environment and Culture
• This is a 100% on-site position in our Lancaster, SC HQ
• arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration
• We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth Compensation and Benefits
• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth How to Apply If you're a motivated and experienced eCommerce professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We can't wait to hear from you! Apply Now! Apply for this job

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